Customer Service Executive

4 days ago


Mumbai City District, India Kotak Life Insurance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role: Voice Inbound / Outbound caller

Work Location: Goregaon (East), Mumbai

Education: Graduate

Experience: 1 4 years

- Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc

  • Identify customer needs and service accordingly
  • Update internal database with information about technical issues and useful discussions with customers
  • Co-ordination with other internal teams/departments to provide customer resolution to query or request
  • Inform customers about new features and functionalities and Promote digital channels of service
  • Timely Follow up with customers to ensure their queries and technical issues are resolved
  • Maintain customer centricity at the core of all transactions
  • Support a positive work place environment adhering to organizational policies.


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