Manager - International Transmission, Voice n Mobile

1 week ago

Pune, Maharashtra, India Tata Communications Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Part of GTAC-Ethernet team, you will be responsible for support of all issues reaching the GTAC within the Ethernet network, including diagnosing, and resolving complex technical issues.

The role acts as a conduit between customers, NOC and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Responsibilities

  • Technical administration or troubleshooting to ensure the efficient functionality of the solution.
  • Incident Validation, Incident Analysis, Solution recommendation
  • Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
  • Act as a point of escalation for Level-3 Support.
  • Coordinate with different teams on escalations, tracking, performance issues, and outages.
  • Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
  • Maintain an inventory of equipment and procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.Desired Skill sets
  • Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
  • Experience in troubleshooting platform related issues, data backup, restoration, retention
  • Maintains awareness of latest technologies in the domain.

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