Senior Product Education Facilitator

DevRev

At DevRev, we're building the future of work with Computer – your AI teammate.

Computer is not just another tool. It's built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.
Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.

How?

Easy: it's the only platform capable of…

Complete data unification
Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory.

Powerful search, reasoning, and action
Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions.

Extensions for your teams and customers
Computer doesn't make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.

This isn't just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.

We call this Team Intelligence. It's why DevRev exists.

Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.

About the Role:

As a Senior Product Education Facilitator at DevRevU, you'll be at the forefront of transforming how modern product education is delivered—blending technical depth, AI-driven learning, and human connection. You'll design and lead impactful enablement programs that empower our Enterprise customers to unlock the full value of DevRev's platform across AI, product-led growth, and modern support workflows.

You will bring a strong technical background, fluency in AI concepts, and experience enabling diverse audiences, from technical end users to business decision-makers. This is a high-impact, customer-facing role that sits at the intersection of education, product, and customer success.

What You'll Do:

Customer Education & Enablement

• Design and deliver modular, role-based learning programs aligned with customer journeys - from onboarding to maturity.
• Facilitate engaging live virtual sessions, workshops, and webinars that cater to both technical and non-technical users.
• Tailor content and delivery using AI-based personalization and conversational learning techniques.
• Build and scale certification and gamified reward pathways to deepen product fluency.

Technical Fluency & AI Integration

• Confidently explain and demo AI-powered features such as intelligent agents, prompt engineering, and DevRev's automation capabilities.
• Translate product capabilities into real-world, role-based use cases (e.g., support ops, engineering, CX).
• Collaborate with product and engineering teams to stay ahead of releases and translate complex concepts into simplified learning flows.
  
  

Data-Driven Engagement

• Define and report on key enablement metrics such as adoption, engagement, skill acquisition, and certification rates.
• Use customer learning data and product usage metrics to iterate content and improve training outcomes.
  
  

Customer Advocacy & Strategic Influence

• Build strong relationships with power users and stakeholders to promote grassroots learning adoption.
• Surface product feedback and pain points from training sessions to inform product and support roadmaps.
• Represent DevRevU in key customer forums, executive briefings, and launch events as a product and education expert.

Qualifications

• 5–8 years of experience in product education, technical training, solutions engineering, or enablement, preferably in SaaS or enterprise tech.
• Strong technical foundation with a background in Computer Science, Engineering, or related field.
• Working knowledge of AI concepts (e.g., large language models, generative AI, conversational agents, automation workflows).
• Proven ability to simplify technical content and facilitate for varied audiences.
• Experience using modern training tools and LMS platforms.
• Excellent written, verbal, and visual communication skills.
• Comfortable in fast-paced, cross-functional startup environments.
• Willingness to travel (domestic and international) for high-touch customer programs or workshops.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth's most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev 

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