Logistics Operations

2 days ago

Noida Sector DelhiNCR, India Kutumb Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibilities Operational Leadership
• Oversee daily logistics operations — inbound/outbound shipments, dispatches, returns, and last-mile delivery management.


• Coordinate with courier partners, warehouse teams, and client operations for smooth shipment flow.


• Optimize delivery routes, resource allocation, and turnaround times to achieve operational SLAs.


• Track and resolve NDR/RTO issues and implement preventive measures.


• Maintain SOPs and ensure process adherence across operational workflows.

Data & Analytics Management
• Collect, clean, and analyze large operational datasets from CRM, courier APIs, and financial dashboards.


• Develop MIS reports, dashboards, and performance trackers for leadership review.


• Measure KPIs such as order volumes, courier performance, delivery success rate, TAT compliance, and cost per shipment.


• Identify patterns, inefficiencies, and improvement opportunities using data insights.


• Automate key reports and visualizations using Excel, SQL, and Power BI/Tableau.


• Present weekly/monthly performance reports with actionable recommendations.

Strategic & Cross-Functional Collaboration
• Partner with Technology, Finance, and Business Teams to implement process improvements.


• Drive digitization and process automation across logistics operations.


• Support management in forecasting demand, planning resources, and improving cost efficiency.


• Train and mentor analysts or junior operations staff in data interpretation and reporting.

Required Skills
• Operational Expertise: Proven experience in managing courier or logistics operations.


• Analytical Tools: Advanced Excel / Google Sheets (pivot, macros, dashboards), SQL, and Power BI or Tableau.


• Process Orientation: Strong understanding of logistics metrics (TAT, RTO, SLA, NDR, utilization).


• Leadership: Team management, delegation, and cross-department coordination.


• Communication: Strong reporting, presentation, and stakeholder management skills.


• Decision-Making: Ability to make data-informed decisions under time pressure.

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