Tech Process Specialist

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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

This job posting is part of our proactive talent pipelining efforts for future openings. While there may not be an immediate vacancy, candidates may be invited to complete assessments or interviews at this stage. By applying, you consent to being considered for relevant opportunities that may arise within the next 6 months.

Email & QA Specialist is responsible for the accuracy of final assets and troubleshoots any issues that may need to be addressed in the QA process.  They are also the specialists on email campaign set up, building and testing the campaign workflows pre-deployment. They are an instrumental part of the production process and the team relies on their experience in HTML and attention to detail to ensure the final product is ready for deployment. 

Position Responsibilities:

• Validate email campaign setup

• Understanding and reviewing project requirements and design documentation in order to create test artifacts.

• Testing Email Templates/Layouts based on the requirements and executing test cases and reporting defects.

• Performing functional, UI, Device, workflow, HTML and data testing.

• Executing test iterations, tracking / reporting results, troubleshooting and coordinating defect resolution.

• Demonstrating creativity and initiative to improve product test coverage and effectiveness.

• Ensure compliant, quality and timely delivery of client campaigns.

• Ability to create, review  and validate Accessibility test cases.

• Act as SME for all QA processes, tools with end to end campaigns ownership.

• Act as Reviewer for QA artifacts such as QA checklist, simulation reports, Campaign setting, devices screenshots etc  

• Ability to analyze the send reports post campaign launch.

• Responsible for assisting CSMs in scheduling campaigns for delivery.

• Conduct Pre-deployment QA

  • QA validates layout rendering across physical devices, browsers, email clients platforms. 

  • Perform regression testing on fixed and ad-hoc requests of development on both coded templates and ad-hoc assets.
     

• Generating prototypes and proofs for review by CSM/PMM

  • They are also responsible for sending final proofs and prototypes to CSM for review, which they might pass on to the marketer.
     

• QA rendering of localization variants

  • QA localization of languages across email templates and modules once translation files have been received from the localization team, validate correct rendering in all language variants.
     

• Responsible for creating and maintaining a top-notch Email QA Process

  • Regularly reviewing the QA checklists to ensure it encompasses changes in business requirements

  • Write and create post-mortems after failures in the QA processes lead to user facing errors

  • Suggest and implement improvements to the QA process after post-mortems.

  • Create and share the final signoff document along with the data points after Retesting And Regression Testing.

Minimum Qualifications

• 4+ years experience in marketing automation tools

• 3+ years of HTML and/or CSS experience

• Experience with digital marketing quality assurance is a strong plus

Preferred Qualifications

• Detail oriented and solution-driven 

• Able to adapt to new tools and processes quickly

• Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC  is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-