Operations Production, Senior Coordinator

Job Title: Operations Production, Senior Coordinator (Hybrid)
Job ID: R225922
Posted On: 10/06/2025
Location: Richmond, Virginia
Category: Operations
Experience Level: Sr. Coordinator
Primary Address: Richmond, Virginia

As an Ops Production Senior Coordinator for the Legal Intake Fulfillment and Escalations (LIFE) team, you will work to deliver flawless execution when intaking and processing legal orders from numerous channels. You will be responsible for opening, staging, scanning, and uploading various types of legal orders (levy, garnishment, and restraint legal orders), handling escalated cases, and internal QA. The role requires attention to detail, problem-solving skills, and the ability to effectively communicate in writing and verbally within the team and externally (other Capital One departments, customers, and outside agencies).

• Manage, sort, and prepare incoming legal orders for uploading to the legal module system.
• Monitor and manage the special processing mailbox, CSC management system, and Omnibus.
• Partner with Levies & Garnishment Processors to escalate, identify trends, and track volume.
• Utilize problem-solving skills to resolve unidentified legal orders and identify process improvements.
• Ability to manage multiple tasks, appropriately prioritize workflow, and get the job done in an efficient manner.
• Participate and actively engage in personal & team development.
• Ability to handle other duties as assigned by management and work in a fast-paced environment.
• Ability to work extended hours as necessary to meet deadlines & team goals.
• Work collaboratively and independently.
• Exhibit professionalism with associates at all levels and external contacts.
• Excellent organizational skills, time management skills, and attention to detail is a must.
• Will include working onsite to receive and batch incoming mail.

Schedule: Monday - Friday 8:00 AM to 5:00 PM
Location: This role requires on-site attendance Monday through Friday every other week.

• High School Diploma, GED, or equivalent certification.
• At least 3 years of Customer Service or Call Center experience.
• At least 1 year of experience working in the Financial Industry.
• At least 1 year of experience using Google Suite or Microsoft Office.

• At least 1 year of Bank Operations Experience.
• At least 6 months of experience reviewing and working with Legal documents.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked.

Richmond, VA: $49,774 - $49,774 for Sr Ops Prod Coordinator

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).