Sr. Manager Azure Application Support

Job Description

Job TitleSr. Manager Azure Application SupportGrade2BLevelExperienced Colleague Job FunctionAsset Management Tech and ChangeJob Sub FunctionCloud Application Support Reports toVP Asset Management Tech and ChangeLocationMumbaiBusiness AreaM&G Global ServicesOverall Job PurposeThe role holders primary objective is to play the role of the Investment application service owner on behalf of M&G Technology. This role will work closely with our Strategic Partner organisations to ensure that the Investment application run function delivers fantastic customer service whilst complying with all audit, compliance and regulatory requirements.

As part of the role, this person is expected to consult with stakeholders to identity/review Service improvement opportunities including outcomes, time frames, and funding. Accountabilities/Responsibilities

• Accountable to work as Cloud Application support team.
• Accountable to resolve the stakeholders queries for business critical Cloud Applications.
• Accountable to incorporate alerting and monitoring wherever missing.
• Accountable for owning the issue end to end and take it towards closure.
• Accountable to provide 24x7 support for business critical applications.
• Responsible for maintaining logs, issue tracking, and documenting resolutions for future reference.
• Responsible for providing MI specific to each regional service review (UK, Europe, APAC, Americas)
• Accountable for driving Service Improvement within the Azure Cloud space.
• Responsible to be point of contact for any Business Continuity, Disaster Recovery and Failover activities.

Key Stakeholder ManagementInternalExternalM&G Asset Management leadership

M&G Plc Support Groups

Third Party teams

Knowledge, Skills, Experience & Educational Qualification

Knowledge & Skills (Key):

Storage Accounts Managing blob, file, queue, and table storage; troubleshooting access and performance issues.

Azure Data Factory (ADF) Monitoring and debugging pipelines, identifying failures, and optimizing performance.

¢ Logic Apps Troubleshooting workflow failures, API connection issues.

¢ Function Apps Debugging serverless execution failures and ensuring efficient scaling.

¢ Azure Analysis Services Managing and troubleshooting data models and processing.

¢ App Service & App Service Environment Monitoring and resolving issues related to web applications.

¢ Application Insights Using telemetry for troubleshooting, logging, and performance optimization.

¢ Application Service Plan Managing scaling, pricing tiers, and resource allocation.

¢ Cosmos DB Monitoring performance, indexing strategies, and troubleshooting query failures.

¢ Data Lake Storage & Analytics Managing big data processing, optimizing storage, and resolving access issues.

¢ Key Vault Managing secrets, certificates, and access policies.

¢ Service Bus Monitoring message queues, dead-letter queues, and troubleshooting failures.

¢ SQL Database Identifying performance bottlenecks, query tuning, and troubleshooting connection issues.

¢ Container Registry Basic idea required just to understand DevOps flow.

¢ API Connections Managing and troubleshooting external service integrations.

Knowledge and Skills (Desirable):

• Experience in handling complex Azure related issues.
• Experience in working follow the sun model.
• Experience in ITIL guiding principles.
• Good knowledge of support tools used (Service Now, JIRA, Confluence, CMDB).

Experience:

• 12+ years of corporate experience and large part of that with asset management firms
• 5+ years of experience Service Management.
• Experience working in fast paced agile environments and cross functional teams

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