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Account Manager/ Client Servicing

2 weeks ago

Gurgaon, Haryana, India Nitro Commerce Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Nitro Commerce is at the forefront of India's e-commerce market, offering Martech/ Adtech tools to unlock the potential of D2C brands. With experience in crafting MarTech solutions, Nitro Commerce empowers leading commerce brands with AI-powered solutions to overcome challenges in the evolving landscape.

Role Description

This is a full-time on-site role for a KAM - Lead - AdTech/ MarTech at Nitro Commerce located in Gurugram. The role entails managing key accounts, developing business plans, providing customer service, and leveraging analytical skills for account management.

Roles & Responsibilities:

  • Building and Maintaining Relationships

: Developing strong, trust-based relationships with key stakeholders within client organizations
- Manage client servicing for affiliate marketing vertical, managing a portfolio of high-profile e-commerce brands across D2C sectors
- Strategic Planning:

Developing and implementing strategic account plans tailored to each key client, outlining goals, opportunities, and strategies for growth.
- Sales and Business Development:

Identifying opportunities for
upselling and cross-selling

within key accounts to increase revenue.
- Serving as a Point of Contact:

Acting as the main point of contact between the company and the key client, ensuring smooth communication and addressing any issues.
- Problem Solving:

Resolving issues and complaints raised by key clients to maintain trust and satisfaction.
- Reporting and Analysis:

Tracking key account metrics, analyzing performance, and providing regular reports to internal and external stakeholders.
- Contract Negotiation:

Negotiating agreements and contracts with key clients.

Qualifications

  • 5+ years of experience in Account Management from Advertising, AdTech/ MarTech industry is Must.
  • Analytical Skills and Business Planning
  • Client Service and Accounts Management is must
  • Cross Selling experience is must
  • Experience in account management and business planning
  • Strong communication and interpersonal skills
  • Ability to analyze data and make strategic decisions
  • Previous experience in AdTech or MarTech industry is a plus
  • Bachelor's degree in Marketing, Business Administration, or related field