front office executive
1 week ago
Job Description:
We are looking for a friendly, well-spoken, and professional Front Office Executive to join our team at Address 7 Hotel, Kalamassery. The ideal candidate will be the first point of contact for our guests, ensuring a smooth check-in/check-out experience and providing exceptional customer service throughout their stay.
Key Responsibilities:
Greet and welcome guests with a warm and friendly attitude
Manage check-ins, check-outs, and room assignments
Handle guest inquiries, requests, and complaints promptly
Manage phone calls, emails, and reservations
Coordinate with housekeeping and other departments
Maintain front desk records and perform basic administrative duties
Requirements:
Prior experience in front office or customer service preferred
Good communication skills in English and Malayalam (Hindi is a plus)
Basic computer skills (MS Office, hotel software experience preferred)
Professional appearance and positive attitude
Ability to work in shifts, including weekends and holidays
Benefits:
Competitive salary
Staff meals provided
Supportive work environment
Opportunity for growth within the hospitality industry
Job Types: Full-time, Part-time, Permanent, Fresher
Pay: ₹10, ₹12,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Leave encashment
Work Location: In person
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