Crisis Helpline Responder

Job Description: Crisis Helpline Responder (Part-Time)

Department:

Crisis Services

Reports To:

Crisis Helpline Lead

Location:

Remote (India)

Employment Type:

Part-Time (Shift-based)

About HappiMynd:

HappiMynd is a digital mental health and emotional wellbeing platform committed to empowering individuals to proactively manage their mental health journey. We leverage technology, research, and evidence-based frameworks to make mental wellness accessible, preventive, and stigma-free.

Through our comprehensive digital ecosystem, we offer self-assessment tools, therapy support, learning modules, and now, crisis response services to ensure that no one faces distress alone.

Learn more at

Position Overview:

The
Crisis Helpline Responder

serves as the first point of contact for individuals experiencing a wide range of crises, including emotional distress, suicidal ideation, self-harm, trauma, domestic violence, sexual assault, substance use, grief, or acute mental health episodes.

The role involves providing immediate, empathetic, and professional support through phone, chat, or text while ensuring safety, stabilization, and linkage to further care or emergency response if required.

This position requires strong emotional resilience, crisis intervention skills, and adherence to confidentiality and ethical standards.

Key Responsibilities:

• Respond promptly and compassionately to individuals in crisis through helpline channels (phone, chat, text).
• Provide
  trauma-informed, client-centered, and nonjudgmental

crisis intervention using de-escalation and emotional regulation techniques.
- Support callers experiencing:
- Suicidal ideation, self-harm, or emotional breakdown
- Domestic or intimate partner violence
- Sexual assault or abuse
- Substance use crises or withdrawal distress
- Grief, loss, or bereavement
- Severe anxiety, panic, or trauma-related distress
- Other urgent or high-risk psychological situations
- Conduct
risk and safety assessments

, including suicide lethality evaluations and immediate harm assessment
- Make real-time triage decisions, including referral to emergency services or escalation protocols
- Develop and implement
crisis management or safety plans

collaboratively with callers.
- Provide information and
referrals

to appropriate mental health, legal, shelter, or medical resources.
- Maintain accurate, timely, and confidential documentation of all calls, interventions, and referrals in accordance with HappiMynd's data protection policies..
- Ensure
smooth handovers

between shifts and uphold continuity of care.
- Participate in
team meetings, supervision, and debriefing sessions

to ensure responder well-being and service quality.
- Stay updated with best practices in
crisis counselling, suicide prevention, and trauma-informed care

.

Qualifications & Experience:

Essential Requirements

• 1–3 years

of experience in crisis helplines, counselling, or mental health intervention (paid or voluntary).
- Completed or ongoing
training in Crisis Intervention, Suicide Prevention, or Trauma-Informed Care.
- Strong emotional stability and capacity to remain calm under pressure.
- Excellent verbal and written communication skills with high empathy and active listening ability.
- Proven decision-making ability in high-risk or emotionally charged scenarios.
- Proficiency in communication in
English and/or regional Indian languages.
- Comfortable working in a
remote, technology-enabled environment.

Desirable Qualifications

• Degree in
  Psychology, Counselling, or Allied Mental Health disciplines.
• Additional certifications such as
  Mental Health First Aid.
• Experience in working with survivors of trauma, abuse, or addiction.
• Familiarity with crisis documentation or case management systems.

Key Competencies:

• Empathy and non-judgmental listening
• Crisis assessment and safety planning
• Emotional regulation and stress tolerance
• Decision-making and problem-solving
• Cultural sensitivity and confidentiality
• Team collaboration and professional ethics

What HappiMynd Offers:

• Opportunity to make a
  direct, meaningful impact

by supporting individuals in crisis.
- Access to
training, supervision, and ongoing professional development.
- Supportive and empathetic team culture promoting responder wellness.
- Flexible, remote working options with structured shifts.
- Exposure to cutting-edge digital mental health practices.