Senior Content Analyst

A Senior Content Analyst under the Service Team - Research and Estimates is responsible in providing resolutions to clients based on investigation or examination. Be able to connect with clients via call/e-mail regarding their inquiry with complete information ensuring that all the vital action is taken to resolve a client's inquiry.

Role Responsibilities & Key Accountabilities:

• Understand client concerns/queries, investigate the issue, provide timely and satisfactory resolution avoiding multiple follow-ups for the same issue raised.
• Participates in the development of new business proposals and assists on other ongoing project work as needed.
• Perform case analysis, identify any issues, gaps that caused DC cases.
• Train, coach, mentor, guide analysts who need extra attention regarding understanding concepts, policies, procedures, methodologies to achieve the targeted data quality via Bridge program.
• Identify and lead clean-up projects, suggest Pre and Post-production checks to maintain data quality.
• Identify clients who raise specific types of queries, identify queries that are measure/ticker/broker specific and provide solutions to reduce DCC.
• Be flexible with shifts (monthly rotation), any ad-hoc shift changes.
• Be able to manage CST Queue, connect with Help desk with respect to Service policies/procedures, work under stress.
• Achieve DCC, MTTR, Quality of Service, Quality of Resolution targets.
• Extend support to validations/QC/Actuals on weekdays, weekends whenever required.
• Understand product functionalities, data flow, replicate issues and perform basic investigation so as to provide sufficient information to specialists to perform further investigation.
• Supports specific sophisticated projects assigned and meets or exceeds the meaningful metrics defined.
• Performs data investigation on diagnostic, descriptive, and statistical output during research projects.
• Helps train, develop and be responsible for more junior analysts.
• Demonstrates specific market / language skills to deliver on customer / business requirements, adhering to the quality metrics set.
• Leads and supports in the resolution of client cases by fixing the data integrity, missing data and other similar issues.
• Processes data in an accurate and timely manner using the knowledge of the tools and financial markets or compliance industry.
• Uses the approved sources to identify the data, convert / make valuable contributions to the data or use the data as is defined in the collection policy.
• • Collaborates with internal teams and external teams to support sourcing and collection of data
• Reports process improvement ideas to improve efficiency and customer experience.
• Take part in maintaining high-level of quality in estimates data.
• Ability to drive projects, take initiative and implement process improvements.
• Perform analysis of queries raised and provide summaries to different partners.

Qualifications & Experience:

• Bachelor's degree or equivalent experience.
• Meaningful experience in Financial Markets or industry expertise.
• Basic knowledge of products and services is preferable.
• Basic to intermediate knowledge of SQL, Excel, Power point, PowerBi
• Content Expertise (Estimates, Actuals, Guidance).
• Good communication; written and verbal.
• Client facing experience (Addressing Brokers, IRs, service users) is helpful.
• Flexible to work in rotational shifts including night shifts.

Proud to share LSEG in the India is Great Place to Work certified (Jun '25 – Jun '26).

Learn more about life and purpose of our company directly from India colleagues' video:

Bengaluru, India | Where We Work | LSEG

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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