Telesales Executive

2 days ago

Surat City Surat Gujarat, India 2a3e0c43-e320-4d33-abfc-ab0369c36d10 Full time ₹ 1,20,000 per year

We are looking for an enthusiastic and customer-focused Telesales Executive to handle inbound and outbound calls for our clothing store. The ideal candidate should have strong communication skills, a pleasant personality, and the ability to understand customer preferences and promote products effectively.

Key Responsibilities

  • Make outbound calls to existing and potential customers to promote new arrivals, offers, and store updates.
  • Handle incoming customer inquiries related to products, sizes, availability, pricing, and ongoing promotions.
  • Understand customer preferences and recommend suitable clothing items and styles.
  • Maintain and update customer information, order details, and follow-ups in the system.
  • Assist customers with order placements, exchanges, returns, and product-related queries.
  • Build strong customer relationships to drive repeat business and customer loyalty.
  • Achieve daily/weekly/monthly call targets and sales goals.
  • Coordinate with the store team to ensure smooth processing of orders and customer requests.
  • Maintain professionalism and a positive tone during all customer interactions.
  • Provide feedback to management regarding customer needs, complaints, and product trends.

Requirements

  • Previous experience in telesales, customer service, or retail sales (preferably in clothing/apparel).
  • Strong communication and interpersonal skills.
  • Ability to handle customer queries calmly and professionally.
  • Basic computer knowledge and familiarity with CRM or sales software is a plus.
  • Fluent in English and [add other required languages].
  • Positive attitude, confidence, and the ability to persuade customers.
  • Ability to work in a fast-paced environment.

Preferred Skills

  • Knowledge of fashion trends, fabric types, sizes, and styling.
  • Ability to upsell and cross-sell products.
  • Strong customer service orientation.
  • Multitasking and good time management

Job Types: Full-time, Permanent

Pay: From ₹10,000.00 per month

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