Salesforce QA Engineer

1 week ago

Bengaluru, Karnataka, India Recro Full time ₹ 50,00,000 - ₹ 2,00,00,000 per year

Job Title:
Sr. Salesforce QA Engineer

Location:
Bangalore (Hybrid)

Experience:
5+ Years

About the Role

We are seeking a Sr. Salesforce QA Engineer with strong Service Cloud and post-sales system experience. You will ensure the quality of Salesforce applications by developing test strategies, executing test cycles, and collaborating with cross-functional teams in an Agile environment.

Key Responsibilities

  • Understand business requirements and define test scenarios & acceptance criteria.
  • Create and execute test plans, test cases, and scripts for Service Cloud, Sales Cloud, and integrations.
  • Perform functional, regression, integration, and performance testing.
  • Identify, log, and track defects; support root cause analysis.
  • Validate user workflows and business processes with stakeholders.
  • Participate in Agile ceremonies and provide clear test status updates.
  • Collaborate on automated test scripts for regression and integration testing.
  • Support troubleshooting of production issues and recommend improvements.
  • Stay updated with Salesforce features and QA best practices.

Required Skills & Qualifications

  • Bachelor's degree in CS/IT or equivalent experience.
  • 5+ years of Salesforce QA experience—Service Cloud, Sales Cloud, APIs.
  • Experience with SaaS/post-sales tools (TalkDesk, Gainsight) is a plus.
  • Strong skills in test planning, execution, and documentation.
  • Salesforce configuration and customization exposure.
  • Knowledge of Lightning, Apex, Visualforce, SOQL.
  • Experience with GitHub/Bitbucket, Jenkins, ANT, and test automation.
  • Familiar with ITIL/ITSM, SDLC, and Agile practices.
  • Strong analytical, problem-solving, and communication skills.
  • Salesforce certifications preferred; ISTQB optional.

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