Senior Executive Client Servicing
7 days ago
Role Overview
The Senior Client Servicing Executive plays a key role in managing client relationships, ensuring seamless coordination between internal teams, and delivering high-quality work that aligns with the client's business objectives. The role demands strategic thinking, excellent communication, strong organizational skills, and a deep understanding of marketing and digital content execution.
Key Responsibilities
1. Client Relationship Management
- Understand the client's brand identity, core values, and unique selling propositions (USPs) to drive effective campaigns and initiatives.
- Build and maintain strong, trust-based relationships with clients, acting as their primary point of contact.
- Manage all client inquiries, requests, and feedback with professionalism and efficiency.
- Proactively communicate with clients to understand evolving needs, objectives, and opportunities for growth.
2. Coordination & Collaboration
- Liaise with internal teams including creative, media, and production to ensure timely and accurate project execution.
- Oversee project timelines, budgets, and deliverables, ensuring they align with client expectations.
- Collaborate on the ideation and development of weekly/monthly content calendars, brand pitches, and campaign strategies.
- Provide clients with regular updates and progress reports on deliverables.
3. Quality Assurance
- Oversee quality checks for all deliverables prior to client submission.
- Manage the final posting of approved content across social media platforms, ensuring accuracy and alignment with brand guidelines.
4. Timelines & Task Management
- Support managers in prioritizing tasks and maintaining project schedules.
- Ensure all deliverables across multiple brands are completed accurately and on time.
- Respond promptly and professionally to all communication, maintaining strong internal and external coordination.
5. Research & Insights
- Stay informed about industry trends, digital innovations, and best practices to inform campaign ideation and execution.
- Conduct competitive and industry analysis to strengthen brand positioning and audience engagement.
- Research emerging technologies and creative trends to inspire new ideas and enhance campaign performance.
6. Reporting & Documentation
- Coordinate with internal teams to gather data and inputs for social media and brand performance reports.
- Assist in preparing and maintaining regular social media analytics, brand analysis, and weekly Job Status Reports (JSRs).
7. Time & Process Management
- Adhere to internal turnaround times (TATs) and workflow systems to ensure efficiency and consistency.
- Manage multiple priorities effectively, maintaining attention to detail under tight deadlines.
8. Vendor & Finance Coordination
- Manage vendor interactions, including invoice processing and payment follow-ups.
- Maintain accurate trackers and documentation for vendor and project-related information.
Qualifications & Skills
- Bachelor's degree in Marketing, Communications, Advertising, or related field.
- 2–4 years of experience in client servicing or account management within an advertising, digital, or creative agency.
- Strong understanding of digital marketing and social media platforms.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to multitask, prioritize, and manage multiple projects simultaneously.
- Detail-oriented with strong organizational and time management skills.
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