Field Services Engineer

4 days ago

Kolkata, West Bengal, India Tricog Health Full time ₹ 4,00,000 - ₹ 8,00,000 per year

The Field Service Engineer will be responsible for meeting the daily service maintenance and repair needs of the customers equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned. We are looking for a self-starter Field Service Technician/ Engineer to deliver the desired customer service experience.

The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Industry : Healthcare ,Medical DevicesFocus devices/machines/software: Cardiovascular devices/machinesRoles & Responsibilities:

  • Installation of the Machines.
  • Educate and train customers on use of machines, software and application.
  • Attending Break down Calls and Troubleshooting
  • First Time Resolution of the machines handled.
  • Manage Spares Inventory
  • Build positive relationships with customers.
  • Payment CollectionDesired Candidate Profile:
  • Having an experience of 2 to 5 yrs
  • Minimum ITI or Diploma
  • Ability to work productively with minimal supervision.
  • Good communication and customer service skills
  • Experience troubleshooting and responding to customer concerns.
  • Strong time management skills.

Ability to adapt to changing circumstances.

  • Ethical and trustworthy.
  • Having a valid Driving License and a bike.
  • Should be fluent in Hindi, English, and Bengali

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