Mass Experience Manager

1 week ago


Pune, Maharashtra, India Airtel Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Mass Experience Manager -Pune

  • Fault reduction through call listening and end to End RCA for journeys and problem resolution raised by call center, FGD and other internal groups
  • Eliminating need for call by process / journey corrections (tactical)SR closure Reduction of repeat SR
  • Driving App Adoption through changes in DT scenarios and communicating self-help (App / USSD) features to frequent callers
  • Handling VIP customers
  • Handling escalation from all touch points ( Pre and Post )
  • Reduction in calls / complaints

We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.

Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.

We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before' .

Experience LevelMid Level

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