Manager - Data Governance & Management

You Lead the Way. We've Got Your Back,

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Role Description

This role is part of the newly formed Enterprise Technology Services (ETS) Data Office.

As a Data Governance & Management Manager, you are part of a team responsible for supporting activities for the day-to-day compliance with the Enterprise Data Management Operating Policy within Enterprise Technology Services. You and your team are responsible for identifying critical data, maintaining data definitions, classifying data, supporting data sourcing / usage requests, measuring Data Risk Controls, and confirming Data Incidents are remediated. You will partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, supervising and leading data quality, resolving data/platform issues, and driving consistency, usability, and governance of specific product data across the enterprise.

Primary Responsibilities:

• Responsible for supporting Data Governance & Management in identifying data incidents, performing root-cause-analysis of data incidents and driving remediation of audit and regulatory feedback.
• Develop advanced knowledge on the Enterprise Data Management Operating Policy in order to support Data Governance & Management in the execution of their role.
• Responsible for holistic platform data quality monitoring, including but not limited to key reports.
• Assist in the identification of data risk, working with upstream data providers, downstream business partners, as well as technology teams.
• Support Data Governance & Management in in the establishment, maintenance, and testing of controls to manage data risk within their business unit.
• Coordinate with Business Units and other Business Unit Data Offices to ensure System level Lineage is documented completely and accurately
• Build advanced platform expertise to influence the identification of critical data elements and contribute to the roadmap to govern the data elements.
• Responsible to partner with Data Governance & Management in developing and managing the data management roadmap.
• Collaborate with and influence product managers to ensure all new use cases are managed according to policy.

Qualifications:

• 2 - 5 years of experience in data architecture and strategy for Master Data Management (MDM)/Customer Relationship Management (CRM) platform.
• Strong communication skills and ability to influence and engage at multiple levels and cross functionally.
• Intermediate understanding of Data Management and Data Governance concepts (metadata, lineage, data quality, etc.) and prior experience.
• Intermediate competency in SQL & Python or other programming language.
• Prior experience in Finance or Controllership preferred.
• Prior experience with Agile or SAFe project methodologies.
• Bachelor's degree in Finance, Engineering, Mathematics, Statistics, Computer Science or other similar fields.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.