Engineering Manager

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Job Description Summary

Support Engineering Manager will lead and manage a team of support engineers, focusing on providing technical support for internal and external services, driving operational excellence, and enhancing customer experiences. 

Job Description
We're looking for an exceedingly talented Technologist to work as part of the Risk Engineering development team. As a Technologist in the team, you'll be responsible for the technical direction of our Risk Products, ensuring that we are using appropriate technologies and helping drive initiatives to bring customer value and efficiency in operation. You'll work closely with architects to ensure that technical choices are aligned with the overall architecture of our products. Mentoring members of the team also forms a crucial part of the role, working alongside the team management to ensure that the team has the capabilities it needs to deliver.

Main Responsibilities / Accountabilities

• Team Leadership and Management: Provide guidance, coaching, and performance management to support engineers. 
• Technical Support: Oversee the delivery of technical support for products and services, ensuring timely and effective resolution of customer issues. 
• Operational Excellence: Drive improvements in support processes, workflows, and tools to enhance efficiency and effectiveness. 
• Customer Experience: Ensure a positive and consistent customer experience by addressing issues promptly and effectively. 
• Collaboration and Communication: Work with other teams, including engineering, product, and sales, to address technical challenges and improve product quality. 
• Escalation Management: Serve as a point of escalation for complex or high-priority technical issues, ensuring timely resolution. 
• Performance Monitoring and Reporting: Track key performance indicators (KPIs) related to support operations and report on team performance and trends. 
• Process Improvement: Identify opportunities to streamline processes, automate tasks, and improve the overall efficiency of the support team. 
• Mentorship and Development: Mentor and coach team members to enhance their technical skills and professional development. 
• Strategic Planning: Contribute to the development of support strategies and plans aligned with business goals. 

Key Relationships

• Sr Management

• Architects

• Scrum Master

• Development and QA Team

Technical Skills Required

• Core Java language, J2EE, Spring framework, data structures, multi-threading and exception handling

• Working with relational databases - PostgreSQL/MySQL with proficiency in data-modelling, SQL, ORM, JPA, etc.

• Experience with Test Driven Development and / or Behavior Driven Development

• Experience of developing for the AWS Cloud

• Proficient understanding of cross-browser compatibility issues and ways to work around such issues

Leadership Experience Required

• Proven leadership and management experience

• Excellent communication, interpersonal, and problem-solving skills

• Experience with support ticketing systems and workflows

• Ability to work effectively in a fast-spaced, dynamic environment

• Familiarity with Agile development methodologies

• Experience with performance monitoring and reporting tools

• Ability to build strong relationships with internal and external stakeholders

Desired Skills/Experience Required

• Cloud technologies

Education/ Certifications

A good relevant degree is desirable, but experience and the right approach to work are just as important.
 

Benefits

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career

We enhance each employee's potential through personal development through a wide range of learning tools both formal and informal.

LSEG is a leading global financial markets infrastructure and data provider.

Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.