Manager, Site Reliability Engineering

We are seeking a technical and people leader to serve as Manager – Site Reliability Engineering (SRE) for the Digital Identity and Fraud (DI&F) product suite within the Risk Intelligence business. This role is based in Bangalore, India, and will lead a globally distributed team of SREs focused on ensuring the reliability, scalability, and security of services.

The successful candidate will combine deep technical expertise in cloud-native operations and SRE practices with strong leadership capabilities to drive operational excellence, incident response, and continuous improvement. This role will also play a key part in shaping the engineering culture, mentoring talent, and aligning reliability goals with business outcomes.

Site Reliability Engineering Ownership for Identity & Fraud Platforms

• Lead 24×7 reliability operations for DI&F services, ensuring uptime, performance, and compliance across EPIC, WorldView, and onboarding platforms.

• Define and implement SLOs, SLIs, and error budgets; maintain reliability scorecards and drive improvements through engineering backlogs.

• Act as Major Incident Commander during critical outages; lead blameless post-incident reviews and ensure findings are institutionalized.

• Drive automation-first attitude across incident response, deployment, compliance, and observability.

• Collaborate with product and engineering teams to embed non-functional requirements and secure-by-design principles into delivery pipelines.

• Co-own cloud reliability roadmap with platform teams; standardize tooling for observability, ITSM, and incident communication.

• Ensure DR readiness, runbook quality, and resilience patterns are consistently applied across services.

• Partner with fraud analysts and data teams to ensure operational alignment with fraud detection models and identity workflows.

People Leadership & Distributed Team Management

• Lead and mentor a globally distributed team of SRE engineers across India, US, and other locations, fostering a culture of ownership, learning, and engineering excellence.

• Drive career development, performance management, and technical capability growth across the team.

• Collaborate with HR and Talent teams to build regional hiring pipelines and support workforce planning.

• Promote DEI, well-being, and psychological safety within the team; ensure compliance with health and safety standards.

• Represent Bangalore site and global SRE teams in cross-regional forums; contribute to offshore strategy and location planning.

• Partner with vendors and staffing partners to manage workforce augmentation and ensure delivery quality.

• Support BCP/DR planning and ensure site-level and global operational readiness for critical events.

• Bachelor's degree in Computer Science, Engineering, or a related technical field or equivalent practical experience.

• 10+ years in production operations, SRE, or DevOps roles, with at least 3+ years in a people management capacity.

• Proven experience managing cloud-native services on Azure: Including:Azure SQL, Cosmos DB, Application Gateway, Key Vault, Storage, DNS, Load Balancer, Virtual Machines, Azure Machine Learning, Sentinel, AWS Lambda, ECS, RDS, CloudWatch, Exposure to Kong API Gateway and Snowflake data platform.

• Strong understanding of SRE principles (SLOs, SLIs, error budgets, incident response).

• Hands-on experience with container orchestration (Kubernetes, Docker).

• Proficiency in CI/CD pipelines and infrastructure-as-code tools (Terraform, GitHub Actions, Jenkins).

• Familiarity with observability platforms (Datadog, BigPanda, OpenTelemetry).

• Experience working with identity platforms and/or fraud detection systems.

• Excellent communication and stakeholder management skills; ability to influence across technical and business domains.

• Strong analytical attitude with a focus on measurable outcomes and continuous improvement.

• Technically deep and people-focused leader, capable of guiding complex engineering decisions while nurturing team growth.

• Calm and structured under pressure; able to lead teams through high-stakes incidents.

• Passionate about engineering excellence, automation, and reliability.

• Strong collaborator who builds trust across teams and geographies.

• Committed to continuous learning, knowledge sharing, and developing high-performing teams.

• Skilled in defining and improving operational processes, ensuring alignment to SLAs, and driving performance through KPIs.

LSEG offers a competitive compensation package, including equity, annual bonus, and a comprehensive benefits package including medical, dental and vision coverage.

We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and build an exciting career. LSEG values respect, integrity, excellence, and innovation and encourages our employees to embody those values every day

LSEG's vision is to be the most trusted authority in global financial markets. This is achieved through leading the world in providing access to capital, helping customers optimise capital resources and promoting trusted and open environments and services for investment.

LSEG is a diversified international exchange Group that sits at the heart of the world's financial community. The Group operates through four key business divisions: Capital Markets (broad range of international equity, bond and derivatives markets); Post Trade (post trade and risk management services); Global Technology Services (trading platforms and capital markets software); and Information Services (real-time and reference data products).

As a global business, LSEG relies on diversity of culture and thought to deliver on our goals. Therefore we seek hardworking, qualified employees in all our operations around the world−regardless of race, colour, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. 

Proud to share LSEG in the India is Great Place to Work certified (Jun '25 – Jun '26).

Learn more about life and purpose of our company directly from India colleagues' video: Bengaluru, India | Where We Work | LSEG

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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