Senior Operations Manager

7 days ago

Mumbai, Maharashtra, India DirectX Full time ₹ 20,00,000 - ₹ 25,00,000 per year

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Strategy & Execution

o  
Own and drive execution of all client activation campaigns across PAN India locations.

o  
Translate client briefs into scalable, timely and cost-effective operations plans.

o  
Collaborate with Business Development and Client Servicing to ensure flawless delivery.

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Operational Leadership

o  
Build & lead regional and zonal operations teams PAN India.

o  
Ensure execution standards, cost control and timely delivery for each project.

o  
Build and enforce SOPs for campaign execution, logistics, promoter deployment, etc.

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Promoter & Vendor Management

o  
Oversee nationwide promoter network – recruitment, onboarding, training and quality control.

o  
Build and manage relationships with execution vendors and third-party agencies.

o  
Ensure legal compliance and documentation of promoters and vendors.

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Technology & Systems Integration

o  
Champion adoption and utilization of the internal Campaign Management System (CMS).

o  
Work closely with the technology team to enhance tools for planning, reporting and analysis.

o  
Drive real-time monitoring and data-backed insights from on-ground campaigns.

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Budgeting & Cost Optimization

o  
Monitor project budgets, control costs and ensure healthy gross margins.

o  
Work with the finance team to forecast, allocate and track campaign-related expenses.

o  
Ensure statutory compliances

·
People & Performance Management

o  
Build and mentor a high-performing operations team with clear KRAs and accountability.

o  
Drive training programs to upgrade team capabilities in line with company growth.

o  
Implement performance metrics to evaluate internal team and external vendor success.

·
Risk & Crisis Management

o  
Anticipate, identify and mitigate operational risks during campaign execution.

o  
Create escalation protocols and response plans for field-related challenges.

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