Tele Collection Executive
1 week ago
Key Responsibilities:
● Contact students, parents, and institutions via phone, email, or in-person visits to
follow up on pending payments.
● Ensure timely fee collection in line with company policies and monthly targets.
● Accurately maintain records of interactions, payment commitments, and
follow-ups in the system/CRM.
● Address and resolve queries related to payments, receipts, or invoices.
● Handle calls politely and maintain an authentic, professional tone.
● Understand student needs, resolve concerns, and provide appropriate solutions.
● Manage high call volumes efficiently while ensuring quality communication.
● Communicate information clearly with a customer-focused and professional
approach.
● Build and maintain positive customer relationships.
● Record details of conversations in spreadsheets and maintain an updated database.
● Demonstrate excellent communication and active listening skills with strong
command of the English language.
● Exhibit strong multitasking, time management, and target-oriented abilities.
● Achieve individual targets while contributing to overall team goals.
Job Types: Full-time, Permanent
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
- Paid sick time
Education:
- Bachelor's (Required)
Experience:
- Collection/Recovery Sales: 1 year (Required)
Language:
- English (Required)
Work Location: In person
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