Customer Service Representative

2 weeks ago


Sevasi Vadodara, India Black Bunny Full time ₹ 1,50,000 - ₹ 2,50,000 per year

Customer Service Representative (CSR)

Job Timing : 2 pm to 11 pm / 11 am to 8 pm

Responsibilities:

  • Welcome and assist guests with information about games and services.
  • Handle ticketing, billing, and POS transactions accurately.
  • Guide customers on safety rules and activity usage.
  • Resolve guest queries and escalate issues when required.
  • Promote offers, events, and birthday packages to customers.
  • Ensure smooth flow of guests across all activity zones.
  • Coordinate with floor staff and party coordinators for service delivery.
  • Collect and share customer feedback with management.


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