Salesforce Lead support

17 hours ago

Mumbai, Maharashtra, India Flair Deck Consulting Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Company Overview: Flair Deck Consulting Pvt Ltd is a leading consulting firm in India, providing expert solutions and guidance to businesses in various industries. With a team of highly skilled professionals, we offer a range of services to help companies achieve their goals and optimize their operations.

Role and Responsibilities: As a Salesforce Lead Support, you will be responsible for troubleshooting production defects that cannot be resolved by business users. You will provide preliminary root cause analysis, impact assessment, and offer workaround solutions where possible. In addition, you will be well-versed in Salesforce debug log analysis and escalate any unresolved issues to Level 3 support. You will also play a key role in increasing the efficiency of issue triaging by documenting recommended steps and facilitating information flow between Level 3 and Level 1 support. Other responsibilities include understanding batch job statuses and their impact on the user experience, reviewing release notes, interpreting alerts and monitoring dashboard errors, assisting with operational processes, supporting release management, organizing scrum calls, maintaining a strong working knowledge of CRM platform features and functions, and managing a team of support personnel.

Candidate Qualifications: To be successful in this role, you should have a strong technical background and experience in troubleshooting and resolving Salesforce production defects. A bachelor's degree in computer science or a related field is preferred. Additionally, you should have excellent analytical and problem-solving skills, attention to detail, and the ability to work independently on outstanding items and process improvement projects.

Required Skills:
- Salesforce debug log analysis
- Troubleshooting and root cause analysis
- Batch job management
- Release note review
- Good communication and leadership skills

  • Lead SE

    1 week ago

    Mumbai, Maharashtra, India Salesforce Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword —...

  • Lead Solution Engineer

    2 weeks ago

    Mumbai, Maharashtra, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword —...

  • Lead/Principal Account Solution Engineer

    5 days ago

    Mumbai, Maharashtra, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword —...

  • Principal Account Solution Engineer

    16 hours ago

    Mumbai, Maharashtra, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword —...

  • Salesforce Support Developer

    2 weeks ago

    Mumbai, Maharashtra, India Krios Info Solutions Pvt. Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Salesforce Support LeadExperience: 6+ YearsLocation: Mumbai (WFO - 5 days)Notice Period: Immediate to 30 DaysJob Summary:We are seeking a skilled and experienced Salesforce Support Lead with over 5+ years of hands-on experience in Salesforce development, administration, and production support. The ideal candidate will be proficient in SOQL,...

  • Account Executive

    2 weeks ago

    Mumbai, Maharashtra, India Salesforce Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword —...

  • Territory Account Executive- HRE

    2 weeks ago

    Mumbai, Maharashtra, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword —...

  • Technical Architect

    2 weeks ago

    Mumbai, Maharashtra, India Salesforce Full time ₹ 12,00,000 - ₹ 30,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Project & Delivery Manager ( exp mandatory)

    2 weeks ago

    Mumbai, Maharashtra, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Analyst - Partner Marketing and Programs

    1 week ago

    Mumbai, Maharashtra, India Salesforce Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryOperationsJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...