Salesforce Support Developer

7 days ago

Mumbai, Maharashtra, India Krios Info Solutions Pvt. Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Title:
 Salesforce Support Lead

Experience:
 6+ Years

Location:
 Mumbai (WFO - 5 days)

Notice Period: Immediate to 30 Days

Job Summary:

We are seeking a skilled and experienced 
Salesforce Support Lead
 with over 5+ years of hands-on experience in Salesforce development, administration, and production support. The ideal candidate will be proficient in SOQL, debugging, backend query handling, and have a strong background in both technical and functional aspects of the Salesforce platform. Leadership experience in managing a small team and effectively handling support tickets is a must.

Key Responsibilities:

  • Lead and manage the Salesforce support function, ensuring timely resolution of production issues and service requests.
  • Handle day-to-day 
    ticket triaging, analysis, and resolution
    , ensuring SLAs are met.
  • Perform 
    SOQL queries
    , data analysis, and troubleshooting directly from the backend as needed.
  • Conduct 
    root cause analysis
     and implement long-term fixes to recurring issues.
  • Collaborate with cross-functional teams to gather requirements and deliver both administrative and development tasks.
  • Debug and resolve code-related issues across Apex, Visualforce, and Lightning components.
  • Maintain and optimize Salesforce configurations including objects, fields, workflows, process builders, validation rules, etc.
  • Ensure 
    data integrity
    , security, and compliance within the Salesforce environment.
  • Mentor junior team members and provide guidance on best practices in support and development.
  • Prepare and maintain technical documentation and support SOPs.

Required Skills & Qualifications:

  • Minimum 5
    years
     of experience in Salesforce development and administration.
  • Strong command of 
    SOQL
    , Apex debugging, and production issue analysis.
  • Experience in 
    handling support tickets
     and resolving queries from the backend.
  • Proven experience in both 
    Salesforce development and admin
     functions.
  • Excellent problem-solving skills and ability to work in a fast-paced environment.
  • Strong communication and coordination skills to work with internal teams and stakeholders.
  • Prior experience in 
    leading or mentoring
     a small team.
  • Salesforce Administrator or Developer certification is a plus.

Interested candidates kindly send resume on

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