IT Infrastructure Manager

7 days ago

Bengaluru, Karnataka, India CliniSys Full time US$ 1,25,000 - US$ 1,75,000 per year
Essential Functions
Team & Operational Leadership
  • Lead and manage a Level 3 IT engineering team, setting clear goals and expectations.
  • Develop and execute short-term operational plans aligned with departmental objectives.
  • Promote a culture of accountability, continuous improvement, and shared success.
  • Managing the IT Infrastructure staff by recruiting and training employees, communicating job expectations and monitoring performance.
System Oversight and Service Management
  • Ensure IT infrastructure uptime and handle escalation tickets with due diligence.
  • Managing the day-to-day operational and Projects tasks within the IT Infrastructure team.
  • Provide assistance in bringing up the annual IT budget and ensuring cost effectiveness
  • Coordinating technology installations, upgrades and maintenance.
  • Evaluating technology risks to develop a disaster recovery plan and backup procedures.
  • Demonstrating a deep technical and strategic understanding of the IT Services and Operations.
  • Apply and enforce ITIL practices across incident, problem, and change management
  • Collaborate with the Service Delivery Manager to align service processes and improvements
  • Drive performance against KPIs related to ticket management, SLA adherence, and service quality
Communication & Collaboration
  • Communicate effectively with internal stakeholders, including senior leaders, to align priorities and expectations.
  • Foster a team-oriented environment that values transparency, respect, and proactive support.
  • Adapt communication and working styles to align with global organization culture.
Continuous Improvement
  • Identify and implement improvements to systems, processes, and team workflows.
  • Analyze service data to identify trends, root causes, and opportunities for optimization.
Skills & Competencies
  • Strong technical knowledge on Datacenter Infrastructure and ITIL-based service management.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to manage multiple priorities and lead a team in a dynamic environment.
  • Proven knowledge and experience of delivering technical support services
  • Strong analytical and problem-solving skills.
  • Cultural awareness and adaptability to work within a global organizational structure.
Required Experience & Education
  • Bachelor's degree in computer science, Information Systems, or a related field.
  • Minimum of 7 years of experience in IT Infrastructure, with at least 3 years in a leadership role.
  • Experience with hybrid environments including on-premises and cloud services
  • Hands-on experience with a Physical Server\Storage Infrastructure, Virtualization preferably VMWare and Networking.
Preferred Experience
  • Experience working in a global or matrixed organization.
  • Familiarity with automation and monitoring tools.
Certifications
  • ITIL Foundation certification (required)
  • Any Technical Certification is bonus
  • Yes. Direct supervision of system & network engineers\administrator within the IT Infrastructure team.
Supervisory Responsibilities
Physical Requirements
  • Work is performed in a normal office setting with minimal exposure to health or safety hazards. Prolonged periods of sitting at a desk and working on a computer.
  • Travel may be required.
  • Moderate lifting/carrying 15-44 lbs. with assistance; use of fingers; walking/standing 2-6 hours

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