IT Infrastructure Manager
1 week ago
Team & Operational Leadership
- Lead and manage a Level 3 IT engineering team, setting clear goals and expectations.
- Develop and execute short-term operational plans aligned with departmental objectives.
- Promote a culture of accountability, continuous improvement, and shared success.
- Managing the IT Infrastructure staff by recruiting and training employees, communicating job expectations and monitoring performance.
- Ensure IT infrastructure uptime and handle escalation tickets with due diligence.
- Managing the day-to-day operational and Projects tasks within the IT Infrastructure team.
- Provide assistance in bringing up the annual IT budget and ensuring cost effectiveness
- Coordinating technology installations, upgrades and maintenance.
- Evaluating technology risks to develop a disaster recovery plan and backup procedures.
- Demonstrating a deep technical and strategic understanding of the IT Services and Operations.
- Apply and enforce ITIL practices across incident, problem, and change management
- Collaborate with the Service Delivery Manager to align service processes and improvements
- Drive performance against KPIs related to ticket management, SLA adherence, and service quality
- Communicate effectively with internal stakeholders, including senior leaders, to align priorities and expectations.
- Foster a team-oriented environment that values transparency, respect, and proactive support.
- Adapt communication and working styles to align with global organization culture.
- Identify and implement improvements to systems, processes, and team workflows.
- Analyze service data to identify trends, root causes, and opportunities for optimization.
- Strong technical knowledge on Datacenter Infrastructure and ITIL-based service management.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage multiple priorities and lead a team in a dynamic environment.
- Proven knowledge and experience of delivering technical support services
- Strong analytical and problem-solving skills.
- Cultural awareness and adaptability to work within a global organizational structure.
- Bachelor's degree in computer science, Information Systems, or a related field.
- Minimum of 7 years of experience in IT Infrastructure, with at least 3 years in a leadership role.
- Experience with hybrid environments including on-premises and cloud services
- Hands-on experience with a Physical Server\Storage Infrastructure, Virtualization preferably VMWare and Networking.
- Experience working in a global or matrixed organization.
- Familiarity with automation and monitoring tools.
- ITIL Foundation certification (required)
- Any Technical Certification is bonus
- Yes. Direct supervision of system & network engineers\administrator within the IT Infrastructure team.
Physical Requirements
- Work is performed in a normal office setting with minimal exposure to health or safety hazards. Prolonged periods of sitting at a desk and working on a computer.
- Travel may be required.
- Moderate lifting/carrying 15-44 lbs. with assistance; use of fingers; walking/standing 2-6 hours
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