Officer - Video Banking
2 days ago
We are looking for a highly skilled and experienced professional to join our team as an Officer - Video Banking in Ujjivan Small Finance Bank Limited. The ideal candidate will have a strong background in banking and excellent communication skills.
Roles and Responsibility
- Manage and deliver high-quality video banking services to clients.
- Provide personalized banking solutions and address customer queries via video conferencing.
- Develop and maintain strong relationships with existing customers to increase business growth.
- Identify new business opportunities and promote banking products through effective sales strategies.
- Collaborate with internal teams to resolve customer complaints and issues promptly.
- Stay updated with industry trends and competitor activity to improve banking services.
Job Requirements
- Minimum 2 years of experience in banking, preferably in a video banking or customer service role.
- Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Proficient in using technology and software applications, including video conferencing tools.
- Ability to work in a fast-paced environment and meet sales targets.
- Strong problem-solving skills and attention to detail, with a focus on delivering exceptional customer service.
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