Hiring For Customer Service Executive For "WFH" role

2 weeks ago

Navi Mumbai, Maharashtra, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, or chats with empathy and professionalism.
  • Resolve customer issues promptly and efficiently while maintaining a high level of accuracy.
  • Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Collaborate with internal teams to resolve complex issues that require escalation.

Desired Candidate Profile

  • 0-5 years of experience in BPO/Call Centre environment handling international voice process (CSE).
  • Excellent communication skills in English language (written & spoken).
  • Strong understanding of fraud management principles and practices.
  • Ability to work from home office setup (WFH) with reliable internet connection.

Any further queries you can reach me out on or Email me your CV

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