Quality Analyst BA3
2 days ago
Purpose of the role
To determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives.
Accountabilities
- Identification of industry trends and developments to implement best practice in quality assurance Services.
- Collaboration with teams across the bank to align and integrate quality assurance processes.
- Development and governance of internal quality assurance procedures, standards and specifications, and act as a catalyst for change, mitigate risks and maintain efficient operations.
- Development of reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders.
- Identification of areas for improvement and providing recommendations for change in quality assurance processes and provide feedback and coaching for colleagues on these highlighted areas.
- Execution of service quality assessments to monitor the quality objectives set by the bank, and ensure they comply with regulatory requirements.
- Participation in projects and initiatives to improve quality assurance efficiency and effectiveness.
- Determination of risk based on outcome of QA reviews, flagging risks that are outside of tolerance.
Analyst Expectations
- To meet the needs of stakeholders/ customers through specialist advice and support
- Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
- Likely to have responsibility for specific processes within a team
- They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
- Check work of colleagues within team to meet internal and stakeholder requirements.
- Provide specialist advice and support pertaining to own work area.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
- Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
- Make judgements based on practise and previous experience.
- Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
- Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
- Build relationships with stakeholders/ customers to identify and address their needs.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Embark on a transformative journey as a Quality Analyst at Barclays, where you will identify and categorize errors & spot issues and classify them for resolution.
Key critical skills required for this role include:
Experience in payment/investigations operations with knowledge of Swift messages, currencies/ cut-offs, payments routing knowledge, cover matching expertise.
Experience in banking domain.
Should be able to communicate fluently.
Understanding of risk and control processes.
You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills.
This role is based out of Pune.
-
Quality Analyst BA3
3 days ago
Pune, Maharashtra, India Barclays Full time ₹ 5,00,000 - ₹ 12,00,000 per yearEmbark on a transformative journey as a Quality Analyst at Barclays, where you will identify and categorize errors & spot issues and classify them for resolution.Key critical skills required for this role include:Experience in payment/investigations operations with knowledge of Swift messages, currencies/ cut-offs, payments routing knowledge, cover matching...
-
CRM Tech Analyst
2 weeks ago
Gera Commerzone SEZ, Pune, India Barclays Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob DescriptionPurpose of the roleTo design, develop, and execute testing strategies to validate functionality, performance, and user experience, while collaborating with cross-functional teams to identify and resolve defects, and continuously improve testing processes and methodologies, to ensure software quality and...
-
Regulatory Reporting Analyst
3 days ago
Gera Commerzone SEZ, Pune, India 1203 Barclays Global Serv. Cent Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. AccountabilitiesDevelopment and delivery of high-quality software solutions by using industry aligned programming languages, frameworks,...
-
Senior Test Analyst
2 weeks ago
Gera Commerzone SEZ, Pune, India Barclays Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob DescriptionPurpose of the roleTo design, develop, and execute testing strategies to validate functionality, performance, and user experience, while collaborating with cross-functional teams to identify and resolve defects, and continuously improve testing processes and methodologies, to ensure software quality and...
-
Midrange Analyst
7 days ago
Gera Commerzone SEZ, Pune, India Barclays Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJob DescriptionPurpose of the roleTo build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of...
-
Data Analyst
2 weeks ago
Gera Commerzone SEZ, Pune, India Barclays Full time ₹ 15,00,000 - ₹ 20,00,000 per yearJob DescriptionPurpose of the roleTo implement data quality process and procedures, ensuring that data is reliable and trustworthy, then extract actionable insights from it to help the organisation improve its operation, and optimise resources. AccountabilitiesInvestigation and analysis of data issues related to quality, lineage, controls, and authoritative...
-
Midrange Operations Analyst
7 days ago
Gera Commerzone SEZ, Pune, India Barclays Full time ₹ 60,00,000 - ₹ 1,80,00,000 per yearJob DescriptionPurpose of the roleTo build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of...
-
Vulnerability Analyst
1 week ago
Gera Commerzone SEZ, Pune, India Barclays Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob DescriptionPurpose of the roleTo keep our customers, clients, and colleagues safe by identifying cyber-vulnerabilities across the Bank, using a risk-based approach to prioritise them, and to drive effective remediation activity. AccountabilitiesAllocation of the correct risk rating and remediation prioritisation to a vulnerability based on industry...
-
Avaloq Business Analyst
1 week ago
Gera Commerzone SEZ, Pune, India Barclays Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob DescriptionPurpose of the roleTo support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities. AccountabilitiesIdentification and analysis of business problems and client requirements that require change within the organisation.Development of...
-
Employee Compliance Analyst
7 days ago
Gera Commerzone SEZ, Pune, India Barclays Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearJob DescriptionPurpose of the roleTo investigate employee conduct exceptions, provide oversight & advice and mitigate compliance risks. Help maintain a culture of employee integrity and compliance within the organisation through delivery of appropriate training and execution of controls. AccountabilitiesDevelopment and implementation of policies...