Senior/Lead Technical/Production/Application/L3 Support Engineer

20 hours ago

Hyderabad, Telangana, India Openprise Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job titles:
Senior/Lead Technical Support Engineer 
Senior/Lead Production Support Engineer 
Senior/Lead Application Support Engineer
Level 3 Support Engineer

Experience: 5-10 years
Role Overview: This role is responsible for troubleshooting and resolving production incidents. This role acts as a bridge between the support and development teams, handling technical investigations, applying quick fixes, and escalating critical issues. By managing and resolving incidents effectively, this role allows the development team to focus on R&D and feature development.

Key Responsibilities:
  1. Incident Management and Troubleshooting
  2. Take ownership of production incidents, perform deep-dive investigations, and provide immediate resolutions or workarounds.
  3. Monitor production alerts, logs, and error notifications in real-time to ensure rapid incident response.
  4. Escalate unresolved issues to the development team only when necessary, minimizing their involvement in routine incidents.
  5. Document all production issues, resolutions, and lessons learned to improve troubleshooting efficiency.
  6. Develop and maintain incident response plans to ensure a structured troubleshooting approach.
  7. Collaboration and Support Enablement
  8. Work closely with the support team to assist with technical escalations and ensure customer issues are addressed quickly.
  9. Coordinate with the development team to report recurring issues that need long-term fixes while reducing their direct involvement in incident handling.
  10. Communicate incident status, impact, and resolution progress to key stakeholders and leadership.
  11. System Monitoring and Performance Optimization
  12. Monitor support emails, process failure notification emails, and Prometheus alerts to proactively detect or prevent incidents before they occur.
  13. Work with DevOps to improve observability, logging, and alerting strategies.
  14. Suggest Workarounds and Implement Quick Fixes
  15. Understand the product and customer use cases to provide workaround solutions when needed.
  16. Execute minor SQL queries and data fixes to resolve customer issues without requiring development team intervention.
  17. Leadership and Team Management
  18. Lead and mentor a team of junior support engineers, ensuring they follow best practices in incident handling.
  19. Train the support team on troubleshooting common production issues.
  20. Establish clear ownership of incident response to reduce ad-hoc escalations to the development team.
Required Qualifications:
Technical Skills:5+ years of experience in production support, incident management, or site reliability engineering.Good expertise in Linux/Unix systems and troubleshooting.Experience with monitoring tools such as ELK Stack, Grafana, Prometheus, and CloudWatch.Proficiency in SQL (MySQL, PostgreSQL, or Oracle) for running queries and applying minor data fixes.Hands-on experience with log analysis and debugging using ELK Stack.Knowledge of scripting languages such as Shell, Python, or Groovy to automate incident handling.Familiarity with microservices, REST APIs, and message queues like RabbitMQ and Kafka.Soft Skills and Leadership:Strong problem-solving and troubleshooting skills under pressure.Ability to mentor junior engineers and effectively lead small teams.Excellent communication skills for collaboration with engineering, CS and DevOps teamsProactive mindset to reduce developer involvement in incident handling and improve overall system reliability.

  • L3 Support Engineer

    2 days ago

    Hyderabad, Telangana, India Intellect Design Arena Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Title:L3 Support Engineer – Java & OracleExperience:3.5 to 7 yearsLocation:HyderabadWork Mode:Hybrid / WFO (as per shift requirement)Shift:Rotational / Regional (covering Australia & Africa time zones)Job Summary:We are looking for ahands-on L3 Support Engineerexperienced inJava-based application support and Oracle backend debugging. The role involves...

  • L3 Application Support Engineer

    24 hours ago

    Hyderabad, Telangana, India Healthfirst Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role:Application Support Engineer (Java, AWS)Total experience Req: 4-8 Years onlyNote: Require hands onJava codingexperience withAWSknowledge and should have strong communication skills, .Location: Hyderabad (Preferring localities)Notice Period: Immediate to 10 days only.Interested please reach me out Company Description:Healthfirst Technologies is a...

  • L3 Application Support Engineer

    1 week ago

    Hyderabad, Telangana, India Indium Software Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Primary Skills:Over 8 years of experience in L3 production support with deep domain expertise in Investment Management and BFSISkilled in Python, ReactJS, Snowflake, SQL, and JavaScript, with strong proficiency in both Linux and Windows operating systemsHands-on experience with Apache Airflow for orchestrating data workflowsITIL Process:Effectively...

  • Application Support Engineer

    2 days ago

    Hyderabad, Telangana, India Sampoorna Consultants Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job ResponsibilitiesTake end-to-end ownership of technical product issues, including troubleshooting, identification of root cause, and issue resolution and communication.Manage technical escalations to the appropriate teams, ensuring timely response and resolution in accordance with SLAs.Actively monitor, diagnose, and triage issues. Liaise closely with the...

  • Senior Application Support Engineer

    4 days ago

    Hyderabad, Telangana, India Cubic Corporation Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Business Unit:Cubic Transportation SystemsCompany Details:As part of the Global Operations Systems Team, reporting to the IT Systems Team Leader, you will be a key liaison, working closely with colleagues and customers to ensure in-house or deployed systems and devices are kept current and functional. You will assist in implementing strategies for Central...

  • Senior Application Support Engineer

    6 days ago

    Hyderabad, Telangana, India Cubic Corporation Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Business Unit:Cubic Transportation SystemsCompany Details:As part of the Global Operations Systems Team, reporting to the IT Systems Team Leader, you will be a key liaison, working closely with colleagues and customers to ensure in-house or deployed systems and devices are kept current and functional. You will assist in implementing strategies for Central...

  • ServiceNow Application Support Engineer( L2

    2 days ago

    Hyderabad, Telangana, India Miraki Tech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job PurposeWe are hiring a ServiceNow Support Engineer (L2/L3) to manage advanced technical support, resolve escalations, and ensure the stability and performance of the ServiceNow platform. The role includes handling complex incidents, driving RCA, and implementing platform enhancements and integrations.Roles & ResponsibilitiesProvide L2/L3 support for...

  • Server Engineer – L3

    24 hours ago

    Hyderabad, Telangana, India Nilasu Consulting Services Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Title: Server and Storage Engineer (L3)   Summary: We are looking for an experienced Server Engineer (L3) that would be able to implement, troubleshoot server and storage related assignments and provide the appropriate technology solutions etc. L3 technical experts resolve issues that are typically difficult or subtle. L3 engineers participate in...

  • Senior Application Support Engineer

    5 days ago

    Hyderabad, Telangana, India Zeta Global Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    The Senior Application Support Engineer will be a very hands-on, senior member of the Technical Support Team responsible for providing technical assistance to zeta interactive clients and internal business functions.This is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal...

  • Lead Application Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Dtcc Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster...