Senior Scrum Master

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G's ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Primary Key Responsibilities (Top 3-5 KRA)

· Agile Delivery & Team Coaching: Establish high-performing scrum teams; facilitate

scrum events (Sprint Planning, Daily Scrums, Reviews, Retrospectives); drive continuous

improvement. Coach Product Owners on backlog health and value-led roadmaps.

· Planning, Funding & Outcomes: Run sprint planning and schedules, ensuring visibility of

scope, dependencies, and critical path. Partner with Delivery Manager to secure resources

and approve sprint scope. Facilitate shared understanding of requirements and track

delivery against forecasts.

· Data Delivery Enablement & Tooling: Facilitate environments, pipelines, testing, and

deployment. Embed best practices (peer reviews, unit testing, traceability). Champion

consistent use of delivery tooling (e.g., Jira) and provide accurate metrics for reporting.

Additional Responsibilities :

· Stakeholder & Supplier Management: Act as delivery owner for business leads, product owners, and control functions. Ensure blended teams (internal and supplier) integrate deliverables and drive joint retrospectives and improvement. · Risk, Controls & Compliance: Proactively manage delivery, operational, and data risks.

Key Stakeholder Management

Internal

· UK Finance Accounting

· UK Finance Actuarial

· UK Corporate Functions technology

External · Software Suppliers · External Consultants

Knowledge, Skills, Experience & Educational Qualification

Knowledge & Skills (Must Have) :

· Deep understanding of the data delivery lifecycle (extraction, ingestion, ETL/ELT, modelling,

analytics).

· Familiarity with Azure Data Factory/Synapse, Databricks, Azure DevOps CI/CD, Power BI.

· Experience running initiatives with control of scope, cost, schedule, and benefits.

· Mastery of delivery controls and governance (RAID, dependencies, SteerCo reporting, change

control).

· Strong communicator and facilitator, able to influence stakeholders and coach teams in

agile/lean practices.

Knowledge & Skills (Additional) :

· Exposure to FS regulatory/reporting (e.g., IFRS 17, Solvency II) and operational readiness

(runbooks, monitoring, DR).

· Experience improving delivery maturity (playbooks, templates, metrics) across

squads/partners.

Experience:

· 5–8+ years' experience as a Scrum Master leading engineering/data squads, ideally in

Financial Services.

· Experience with Agile development (Scrum/Kanban) is must

· Experience with task tracking systems like Jira is must

· Should have worked on Data delivery projects

Educational Qualification:

· Bachelor's or master's degree in IT

· Project Management Professional (PMP) / PRINCE II certification is a plus

· Azure Data platform certifications is a plus

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.