Senior Social Media Listening Analyst

Description
Convosphere is a social-first insights agency. We recognise that the value of global social listening lies in the impact data-driven decisions can make – and the cultural relevance required to make them actionable. Through hands-on human-led social data analysis across 45+ languages, and with offices worldwide, we have unprecedented data access into hard-to-reach markets where we can deliver deep consumer insights that bring our global clients closer to local audiences.

Based in-market, our experienced team of analysts are native speakers of over 45 languages and bring a deep understanding of both the cultural and healthcare-specific nuances of each language. We work with a wide range of pharmaceutical companies, healthcare agencies, and life sciences consultancies, who rely on us for high-quality social intelligence rooted in regulatory awareness and therapeutic expertise. These clients seek our support to uncover rich, actionable insights that answer critical questions, such as: "What are patients and healthcare professionals saying about our treatments or those of competitors? How do patients navigate their treatment journey and what barriers do they face? Which digital opinion leaders are influencing the conversation within specific therapeutic areas?"

Due to significant recent growth, we are looking for an experienced senior social media analyst to start immediately. You will report to the Associate Director, Insights.

This role is based in Bengaluru, India. We are open to full-time or flexible working arrangements.

Responsibilities

·       Develop and run Boolean queries using licensed social media platforms.

·       Review and analyze data outputs, tagging and categorizing conversations for relevance and context.

·       Understand client objectives and deliver compelling qualitative and quantitative insights that address their business needs.

·       Communicate findings in clear, concise, and professional business English through written reports.

·       Support client readouts and assist project managers with query development, analysis design, and reporting frameworks.

·       Consistently meet high client expectations and tight deadlines.

Requirements

1.     A BSc/BPharma/Biotech or an equivalent undergraduate degree, or comparable practical experience in the health and life sciences domain.

2.     Excellent written communication skills.

3.     Native-level fluency in English, with a deep understanding of both linguistic and cultural context.

4.     Minimum 3 years of experience in social listening, on research and insights projects within healthcare or pharmaceutical domains.

5.     Strong digital literacy, with familiarity across social media platforms, including platform-specific language, abbreviations, acronyms, and regional variations.

6.     Experience in both qualitative and quantitative research and analytics.

7.     Proven expertise (3+ years) in writing complex Boolean queries, building custom dashboards, and executing effective data segmentation.

8.     Ability to interpret key pharma stakeholders' language and translate it into meaningful insights.

9.     Strong understanding of the pharmaceutical product lifecycle, patient journey stages, and key functional areas such as medical affairs, market access, and real-world evidence (RWE).

10.  Based in Bengaluru, India, or willing to relocate.

Benefits

Convosphere is an independent, growing business with 160 analysts from all over the world. Founded in 2014 and headquartered in Hammersmith, London, we are a varied and fun bunch, all passionate about showcasing the insights that social media has to offer. This is a great opportunity to work in an interesting and varied role for our growing, global business—as our business grows, so will your role, enabling you to progress your career swiftly. Remuneration includes a competitive salary (dependent on experience).

Closing date for applications is Friday 25th July.