Costumer Service Representative
2 days ago
We are looking for a motivated and customer-focused Customer Support (Tele Caller) to join our CRM team. The ideal candidate will be responsible for outbound and inbound calling to existing and potential customers, following up on inquiries, collecting feedback, updating CRM databases, and supporting customer engagement initiatives. This role plays a critical part in improving customer retention, satisfaction, and data accuracy.
About the company:
The company is one of the largest manufacturers, importers & exporters of
Marble. They have a variety of over 900 marbles, sourced from over 45 countries & exported to over 66 countries. They have completed over 50,000 projects, both residential & commercial, for their domestic & international clients. They use eco-friendly procedures to build their marbles & have over 150 dealers in India.
The work life will be:
● Monitor and manage customer inquiries received via CRM software, social media platforms, official email, and other channels.
● Make outbound calls to leads, prospects, and existing customers as part of campaigns or follow-ups.
● Handle inbound calls from customers to address inquiries, provide product/service information
● Update and maintain accurate customer records and interactions in the CRM system
● Support the sales or service team by categorising and qualifying leads
● Gather customer feedback and relay insights to the relevant departments.
● Maintain professionalism and courtesy at all times, ensuring a positive customer experience.
Qualifications:
● Require Female Candidates Only
● Graduate
●0.6 Month of relevant experience with Fluent English Communication Skills
● Excellent verbal communication and interpersonal skills.
● Familiarity with CRM software and social media platforms.
● Ability to multitask and handle pressure in a fast-paced environment.
● Goal-oriented and self-motivated.
Job Type: Full-time
Pay: ₹20, ₹25,000.00 per month
Work Location: In person
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