Senior Administrator

3 days ago


Bengaluru, Karnataka, India Microland Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Description:Education Qualification :Any Graduate (Engineering / Science) Skills :Primary -> Technology | Adminstration of the ServiceNow ITSM platform | 2 - KnowledgeablePrimary -> Technology | Administer already configured and customized workflows, forms, fields, notifications, and automation within the ServiceNow platform | 2 - KnowledgeableSecondary -> Technology | Maintain incident, problem, change, and request management processes and workflows. | 2 - KnowledgeableSecondary -> Technology | Service Catalog and Portal Management | 2 - KnowledgeableTertiary -> Technology | Incident, Problem, Change, and Request Management | 2 - KnowledgeableTertiary -> Technology | Database SQL/No Sql (SQL, Oracle, Postgres, Mongo etc.) | 2 - KnowledgeableTertiary -> Technology | SNOW administration | 2 - Knowledgeable Certification :Technology | ServiceNow Certification and ITIL Certified The ServiceNow ITSM Admin is a pivotal role responsible for overseeing the maintenance, and continuous improvement of the ServiceNow IT Service Management (ITSM) platform within the organization.Responsibilities:Platform Management: Lead the end-to-end Adminstration of the ServiceNow ITSM platform, including requirement gathering for any new changes, part of configuration and customization.Collaborate with cross-functional teams to ensure successful running of the ITSM platform with existing tools, systems, and processes.Administer already configured and customized workflows, forms, fields, notifications, and automation within the ServiceNow platform.Incident, Problem, Change, and Request Management: Maintain incident, problem, change, and request management processes and workflows.Service Catalog and Portal Management: Manage the service catalog, service offerings and service request workflows.Maintain and Adminster an intuitive and user-friendly self-service portal for end-users to submit service requests and access information.Reporting and Analytics: Develop and generate regular and ad-hoc reports and dashboards to monitor ITSM performance, key metrics, and KPIs.Provide data-driven insights to stakeholders for informed decision-making and continuous improvement.Stakeholder Collaboration: Collaborate with internal and external stakeholders, including IT teams, business units, and vendors, to gather requirements and ensure alignment of ITSM initiatives with business needs.Training and Documentation: Develop training materials and conduct training sessions to educate end-users, IT staff, and stakeholders on ITSM processes and the ServiceNow platform.Maintain thorough documentation of ITSM processes, workflows, configurations, and changes.Proficiency in JavaScript, Glide scripting, AngularJS, REST API, SOAP, and integration techniques.Location:India - BengaluruCreated On:26-Nov-2025



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