Application Analyst

2 days ago

Remote, India Tech Next Full time ₹ 9,00,000 - ₹ 10,80,000 per year

Application Analyst – Salesforce Marketing Cloud (Primary) / Health Cloud

Experience Required: 5+ years (including 3+ years in IT)

Work Mode: Remote

Working Hours: 11:00 AM – 8:30 PM IST

Key Responsibilities:

* Manage daily operations of non-clinical applications, from small service requests to large project implementations.

* Assist with system troubleshooting, application implementations, and coordination of software updates.

* Participate in system testing and validation, including development and maintenance of testing protocols and coordination with end users.

* Collaborate with internal departments and stakeholders to support system functionality and ensure stable application performance.

* Work cross-functionally to ensure the software application remains stable, optimized, and functional.

* Develop and maintain documentation for system support; ensure compliance with established change management processes.

* Participate in an on-call rotation, providing immediate response during off-hours when required.

* Maintain and continuously expand knowledge in all relevant systems and applications through cross-training and self-education.

Required Skills & Qualifications:

* 3+ years of IT experience, with demonstrated ability to support enterprise applications.

* Proficient in Salesforce Marketing Cloud (Email Studio, Journey Builder, Automation Studio, etc.).

* Exposure to Salesforce Health Cloud is a strong advantage.

* Strong critical thinking and analytical skills.

* Solid understanding of operational workflows supported by IT applications.

* Strong business acumen with the ability to align technology solutions with business goals.

* Excellent communication, collaboration, and interpersonal skills.

* Self-motivated and adaptable to rapidly changing environments.

* Experience in application/system design, configuration, documentation, and testing.

* Familiarity with ITIL or similar change management methodologies is a plus.

Preferred Qualifications:

* Salesforce certifications (e.g., Marketing Cloud Email Specialist, Marketing Cloud Consultant, Health Cloud Consultant) are highly desirable.

* Experience working in healthcare or related industries.

* Understanding of HIPAA, data privacy, and compliance-related requirements.

Job Type: Contractual / Temporary

Contract length: months

Pay: ₹70, ₹90,000.00 per month

Experience:

  • Salesforce Marketing Cloud: 5 years (Required)

Work Location: Remote

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