Remediation Reporting Insights Analyst

VP, Remediation Reporting Insights Analyst (L12)

Job Description:

Role Title :VP, Remediation Reporting Insights Analyst (L12)

Company Overview :

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~52% women talent.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation projects.

Role Summary/Purpose:

The VP, Remediation Reporting Insight Analyst drives maturity in our remediation performance capabilities. This role will be responsible for ongoing remediation reporting, and for analysis leveraging remediation and issue management data to identify critical insights, patterns, and trends relevant to process performance, health drivers, KPI, KRI reporting, Compliance and other governance reporting requirements.

Key Responsibilities:

• Prepare and analyze ongoing remediation reporting, identifying trends and/or anomalies warranting additional research.

• Oversee ongoing reporting and deep dive analysis into KPIs and KRIs.

• Establish mechanisms and technical queries to combine available data, and conduct detailed analysis to identify opportunities for process enhancements, early warning triggers, and health drivers

• Engage with Issue Management teams to support opportunities for improvements and consistent reporting/monitoring across the teams.

• Oversee and ensure compliance with model and non-model governance requirements for the full lifecycle of applicable tools.

• Develop presentations synthesizing analysis for reporting to both internal and regulatory audiences.

• Lead projects for reporting development and data integration.

• Provide process focused analytics support to remediation and related process stakeholders.

• Analyze all aspects of the remediation experience by developing indices using additional variables, including but not limited to, remediation volume, key drivers, and similar.

Qualifications/Requirements:

• Bachelor's degree and a minimum of 8+ years of hands-on reporting and analytics experience OR in lieu of a Bachelor's Degree, a High School Diploma / GED and a minimum of 10+ years of hands-on reporting and analytics experience

• Minimum 2 years' experience utilizing statistical techniques, e.g., modeling, A/B testing, and segmentation.

• 3+ years of experience with proven ability to extract unstructured and structured data with strong programming ability in SAS, SQL, R, Python or other programming language.

Desired Characteristics:

• Bachelor's degree, preferably in a quantitative discipline, such as statistics, mathematics, or engineering.

• Strong project management, communications, multi-tasking, ability to work independently, relationship management skills are keys to success.

• Solid understanding of card industry financial P&L drivers and key sensitivities, with business performance reporting experience.

• Demonstrated ability to manage complexity and multiple initiatives.

• Ability to perform ad-hoc analysis, glean and form business insights under aggressive timelines.

• Results-oriented; ready to challenge the status quo for continuous improvement.

Eligibility criteria

Bachelor's degree and a minimum of 8+ years of hands-on reporting and analytics experience OR in lieu of a Bachelor's Degree, a High School Diploma / GED and a minimum of 10+ years of hands-on reporting and analytics experience

Working Hours: 8:30 AM to 5:00 PM EST (6PM to 2:30 AM IST)

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal)

• L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L10+ Employees can apply

Grade/Level: 12

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