Clinical Coordinator

13 hours ago

India Gaba Healthcare Full time

Role & responsibilities

  • Act as a compassionate and empathetic resource for patients, providing emotional support, reassurance, and encouragement throughout their treatment.
  • Keep accurate records of patient care and doctors' schedules.
  • Help patients understand and navigate the telepsychiatry process, addressing any questions or concerns they may have, including utilizing telepsychiatry platforms and technologies.
  • Collaborate with patients to identify their unique needs and develop personalised care plans, ensuring their treatment aligns with their goals and preferences.
  • Advocate for patients' rights and interests, ensuring they receive appropriate care and services.
  • Check in on patients regularly and evaluate and document their progress.
  • Facilitate seamless communication between patients and healthcare providers, ensuring timely scheduling of appointments and follow-ups.
  • Answer questions, including billing and preparation.
  • Coordinate with internal teams to optimize appointment scheduling and minimize wait times for patients.
  • Cancelling or rescheduling appointments as and when required.
  • Notify patients of any changes in their appointment schedules, ensuring they are well informed and supported throughout the process.
  • Provide accurate and up-to-date information to patients regarding mental health conditions, treatment options, and available community resources.
  • Maintain comprehensive knowledge of our clinic's services, policies, and procedures to address patient inquiries effectively.
  • Identify potential areas for improvement in patient care and service delivery, providing valuable feedback to the management team.

Preferred candidate profile

  • Master's degree in psychology, social work, healthcare administration, nursing, or a similar field.
  • Experience of 5+ years in a patient coordinator or clinical associate role, preferably within the healthcare industry or relevant training and/or certifications as a Patient Coordinator.
  • Excellent verbal and written communication skills (English-C1) to share updates with patients and other medical staff.
  • Excellent interpersonal skills, with the ability to communicate compassionately, empathetically, and effectively with patients from diverse backgrounds.
  • Strong organizational skills and attention to detail, ensuring accurate and thorough documentation of patient interactions.
  • Knowledge of mental health conditions, treatment modalities, and community resources is highly desirable.
  • Familiarity with telehealth platforms and technologies is a plus.
  • Ability to work independently, take initiative, and collaborate effectively within a multidisciplinary team.
  • Willing to work from 9 AM to 6 PM EST, either Monday to Friday or Sunday or Thursday as per the requirement.
  • Maintaining confidentiality and adhering to ethical standards is paramount in this role.

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