ITMS Support Specialist, Tier 2

3 days ago

India New Era Technology Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: IT Patching Management Specialist
Location: Remote (India)
Employment Type: Full-Time | Permanent
Company: New Era Technology

About Us

New Era Technology is a global managed services provider and a trusted partner for digital transformation. As a leading IT solutions company, we deliver innovative services across cloud, infrastructure, collaboration, and security. Join our expanding team of over 4,500 professionals and help shape secure and modern IT ecosystems for clients worldwide.

Role Overview

We are looking for an experienced IT Patching Management Specialist to join our global IT operations team. The ideal candidate will be responsible for end-to-end patching operations, ensuring timely deployment of software updates and maintaining security compliance across infrastructure. This is a fully remote position, ideal for someone with strong patching expertise, vulnerability assessment experience, and a customer-first mindset.

Key Responsibilities

  • Identify, assess, prioritize, and remediate system vulnerabilities via regular network and endpoint scans.

  • Plan, test, and deploy security patches using patch management tools (e.g., SCCM, WSUS, Qualys).

  • Collaborate with IT and customer teams to ensure smooth deployment with minimal operational disruption.

  • Monitor patch compliance, generate audit reports, and ensure adherence to security standards and SLAs.

  • Troubleshoot failed patches and coordinate fixes across cross-functional teams.

  • Maintain accurate inventory and documentation of IT assets and patching processes.

  • Provide clear and timely updates to internal stakeholders and customers on patching activities.

  • Manage and support patching across shifts (Shift 1, 2, or 3 as applicable).

  • Contribute to customer satisfaction through proactive problem-solving and detailed communication.

Required Skills & Experience

  • 2–5 years of experience in patch management and IT systems administration.

  • Proficient in tools like SCCM, WSUS, Qualys, or equivalent patch management platforms.

  • Familiarity with vulnerability scanning tools and remediation processes.

  • Strong understanding of IT infrastructure (VMs, Windows OS, networking, endpoint security).

  • Experience working in customer-facing or MSP environments (preferred).

  • Excellent documentation, communication, and troubleshooting skills.

  • Ability to work across global teams and manage multiple priorities in a fast-paced environment.

Preferred Certifications & Tools

  • Microsoft or Network-related certifications (e.g., MCSA, CompTIA Network ).

  • Experience with tools such as Auvik, N-Able, or ITGlue is a plus.

  • Familiarity with cloud/virtualization platforms like Azure, VMware, or AWS.

  • Experience with SaaS environments and ITSM ticketing systems.

Why Join Us?

  • Work from anywhere – Fully remote flexibility.

  • Be part of a dynamic, global IT team.

  • Access to the latest tools and technologies.

  • Opportunity to grow within a trusted Microsoft & SAP Gold Partner.

Apply now to be a part of a team where your contributions directly protect and enable business operations across the globe.

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