Operations Associate

Company: Samta Research Alliance Private Limited

Job Title: Operations Associate (Mail Handling & CRM Management)

Location: Mathura

Address: Jai Shree Complex, 1st floor, 105, Near Highway Plaza.

Salary Bracket: ₹13,000 - ₹17,000 per month

Job Type: Full-time (Saturdays Optional and Flexible)

Work Timings: 9:45 am – 6:00 pm

Laptop Reimbursement: Available

About Company

At Samta Research Alliance Private Limited, we are dedicated to delivering exceptional outcomes in academic research writing services. Our team is driven by a passion for innovation, providing top-notch support to scholars worldwide to help them achieve their academic goals.

Job Summary:

We are seeking a detail-oriented and proactive Operations Associate to join our team. The ideal candidate will be responsible for handling incoming and outgoing emails, responding to inquiries professionally, and managing our Customer Relationship Management (CRM) system.

This role requires excellent communication skills, strong organizational abilities, and a customer-centric approach.

Key Responsibilities:

● Monitor and manage company email accounts, ensuring prompt and professional

responses.

● Draft, review, and send emails to clients, partners, and internal stakeholders.

● Maintain and update records in the CRM system, ensuring data accuracy and

completeness.

● Track customer interactions and follow up on pending communications.

● Work closely with the sales and support teams to manage customer queries and service

requests.

● Generate reports from the CRM system to analyze customer trends and operational

efficiency.

● Assist in process improvements related to email communication and CRM management.

● Ensure confidentiality and security of sensitive customer and company information.

Qualifications & Skills:

● Master's degree in Business Administration, Communications, or a related field

(Required).

Freshers are welcome

● Proven experience in email handling, customer support, or CRM management is a plus.

● Strong written and verbal communication skills.

● Proficiency in CRM tools such as Salesforce, HubSpot, or Zoho CRM (preferred).

● Ability to multitask and prioritize tasks effectively.

● Strong attention to detail and organizational skills.

● Ability to work independently and collaborate within a team.

Why Join Us?

● Competitive salary and benefits package.

● Opportunity to work in a dynamic and growing organization.

● Professional development and career growth opportunities.

● Collaborative and supportive work environment.

● Laptop Kit will be provided

If you are a proactive and detail-oriented professional looking to contribute to a fast-paced operations team, we encourage you to apply

Job Types: Full-time, Permanent

Pay: ₹15, ₹17,000.00 per month

Benefits:

• Paid time off
• Work from home

Location:

• Mathura, Uttar Pradesh (Required)

Work Location: In person

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