Associate Systems Analyst
2 weeks ago
Job Description:
As a member of the Corporate Technology Support - Workstation Vulnerability Remediation team, the Associate Systems Engineer will be responsible for day-to-day operational support with the timely rollout of security patches and ensuring full compliance. The role will focus on automation efforts and vulnerability remediation within a Windows environment. This position will primarily support U.S. business hours and requires coordination with cross-functional teams to improve processes, implement automation, handle exceptions with cybersecurity, and support project-based work.
Essential Functions:
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Create software packages using BigFix and SCCM.
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Follow and implement best practice methodologies for monthly OS patching and third-party software vulnerability remediation.
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Design and implement automated solutions that reduce costs, promote standardization, and increase efficiency.
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Drive innovation and global collaboration with Operations partners to minimize redundant tasks and improve overall efficiency.
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Evaluate and improve support processes and methodologies based on operational requirements.
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Manage, triage, and drive resolution of operations escalations with a proactive approach to reduce future incidents.
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Serve as the point of contact for Exception Management and related requests.
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Provide support during U.S. business hours and be available during weekends for emergencies when necessary.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
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