is hiring For Associate Blended Process- US HR Operation

3 days ago

Navi Mumbai, Maharashtra, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Looking for Blended Process Associates for Airoli Location

Work location : Airoli Exp: 1-3 Years

Blended Process

(One Side Cab)Night Shift only

  1. Age criteria: 20 years to 28 years are allowed

Role & responsibilities

Associate (Process: US HR operations)

Work Experience

12-36 months

Summary

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
  • Follow standard processes and procedures to resolve all client queries.
  • Resolve client queries as per the SLAs defined in the contract.
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience

Any/Basic MS Excel Category

Back office/Data handling or data management Working Conditions

Fixed evening shift (5 days working). Saturdays and Sundays are fixed off. Education Skills

Any graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM

Note : Looking for immediate joiners or who can join within 10-15 days

Thanks & Regards.

HR Siddhesh

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