Manager 1, Finance
14 hours ago
Key job responsibilities
• Be an expert in the collection processes.
• Support creation and implementation of strategies to increase the number of successful collections on past due invoices and increase the penetration of accounts
• Handle communication with clients on complex scenarios to ensure good customer experience
• Collect, track and present metrics, and drive process improvements
• Troubleshoot and triage any technical issues during collections and report as needed for long term sustainability of the process
• Contribute to improvements in collection projects by identifying any issues, proposing enhancements in tools and working on continuous improvement of collection protocol and process.
• Communicate internally or externally to identify issues and propose solutions for long term sustainability of processes
• Willing to create and implement standard operating procedures, quality guidelines and process workflows
Basic Qualifications:
- 4+ years of Accounts Payable (AP) experience
- 2+ years of team management experience
- Experience using data to influence business decisions
- Bachelor's degree or above in finance, accounting or related field
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• In depth knowledge of Order to Cash Process
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• 10+ years of experience in Accounts Receivables with at least 5 years of people management and collections experience
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• Demonstrate ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
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• Excellent negotiation, interpersonal, verbal and written communication skills
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• Ability to work under pressure and with strict deadlines
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• Proficient in Microsoft Excel and Word
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• Experience in driving process improvements and operational efficiency projects
Preferred Qualifications:
- Knowledge of Six Sigma defect reduction techniques (Lean, etc.)
- Experience of Oracle/Oracle Payables/Oracle Receivables
- Experience in accounts payable, accounts receivable or procurement
- Master's degree or above in finance, accounting or related field
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