ServiceNow Developer

4 days ago

Jaipur, Rajasthan, India Durapid Technologies Private Limited Full time ₹ 8,00,000 - ₹ 24,00,000 per year

Key Responsibilities

  • Configure and customise ServiceNow modules including CSM, ITSM, and HRSD.
  • Design and implement workflows, SLAs, cases, incidents, and request management processes.
  • Develop and maintain structured data using JSON and SQL for analysis and validation.
  • Create realistic enterprise scenarios aligned with ServiceNow processes.
  • Contribute to AI model training workflows and structured training data creation.
  • Apply prompt engineering techniques to craft effective instructions and automation logic.
  • Collaborate with cross-functional teams and engage with clients when required.
  • Ensure high-quality documentation and knowledge management practices.

Required Skills & Qualifications

  • 4–6 years of ServiceNow experience, with 2+ years in CSM, ITSM, and HRSD.
  • Strong understanding of workflows, SLAs, incidents, and request handling.
  • Proficiency in JSON and SQL.
  • Experience in AI model training workflows and prompt engineering.
  • Analytical mindset with attention to detail.
  • Excellent communication skills; customer-facing experience is a bonus.

Preferred Add-ons

  • ServiceNow CSA and CIS–ITSM certifications.
  • One of: CIS–CSM or CIS–HRSD.
  • Exposure to AI/ML workflows or training data preparation.
  • Familiarity with Agile methodologies.
  • Strong knowledge of prompt engineering best practices.

Skills: csm,sql,servicenow,itsm

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