IT Business Services Consultant

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

Summary & Role Information: 

At SAP ECS MEE level we need to provide the right level of service for our biggest customers and it has been decided to extend the LCO team within ECS. The team will provide an E2E service, working dedicated for our large customers and operating the entire SAP landscapes including several of the largest HANA-based systems (e.g. 2x24TB ERP scale-out). 

In your new role, you will work as L3 support and in case of major incidents will support the fast restore of services. In addition, we will focus on proactive aspects to optimize and prevent harm from our environments.  To achieve this a deep technical understanding of technologies and operation is required. 

What you'll do:

• Ensure high availability of customer service by supporting service restoration in critical situation and provide L1 level support 
• Analyse current landscape setups and come up with proposals for improvement 
• Collaborate with different teams from within the ECS organization and outside to ensure excellent customer satisfaction 
• Ability to own, lead and coordinate operational tasks, process improvements.

What you'll bring

• 3-6 years of experience as SAP Basis consultant / System Database Administrator or in a similar role 
• Bachelor's or master's degree Studentin Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems 
• Certification in SAP BASIS/HANA DB is an advantage (if not, should be able to complete the certification) 
• Strong customer service focus, paired with analytical and solution-oriented thinking 
• Knowledge of either the ABAP stack or non-ABAP stacks with excellent understanding of IT operations 
• Knowledge on HANA and the underlying infrastructure is beneficial 
• Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.  
• Ability to work in international teams and under pressure, constantly adding value to customer and within organization 
• Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues 

Personal Skills 

• Experience in communication with customers and managing expectations 
• Strong customer focus and service minded 
• Strong communication and networking skills 
• Good analytical and solution-oriented thinking 
• Good team player and ability to work effectively in international and virtual teams 
• Continually develop SAP solution core skills and business knowledge based on accumulated experience. 
• Able to provide knowledge transfer from certain technology areas 
• Proactive in learning and highly self-motivated 
• Proficiency in written and spoken English 

Meet your team:

As part of ECS MEE organization, the LCO (Large Customer Operation) team is accountable in operating customers in a ring-fenced setup due to the complexity and demand from customer side on operational excellence

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid