Domestic Operations
22 hours ago
About EdTerra Edventures
EdTerra is India's largest student education travel company, pioneering the integration of curriculum-based learning with fun and immersive journeys. We empower students with 21st-century skills essential for their future success, including life skills, literacy skills, and learning skills crucial for today's interconnected global workspaces.
We have successfully collaborated with over 130 top schools across India, impacting more than 70,000 students and publishing over 1,300 media projects. Our offices are located in Mumbai and Hyderabad, with our headquarters in New Delhi.
Role Overview
We are looking for a dedicated and experienced Domestic Operations Manager to oversee and manage the operational aspects of our domestic educational journeys. The ideal candidate will be responsible for ensuring smooth execution, cost control, and exceptional customer experiences while maintaining rigorous safety standards.
Key Responsibilities
- Journey Planning and Execution:
- Oversee end-to-end operational planning and execution of domestic educational tours.
- Collaborate with the Product and Sales teams to align journey designs with educational objectives.
- Ensure adherence to safety standards and quality guidelines.
- Cost Management and Budgeting:
- Control costs related to transportation, accommodation, food, and other logistics.
- Optimize vendor negotiations to maintain budget efficiency.
- Monitor expenses and maintain profitability for each tour.
- Team Coordination and Leadership:
- Manage and lead the domestic operations team, including Tour Coordinators and Support Staff.
- Facilitate training and development programs to enhance team performance.
- Vendor and Stakeholder Management:
- Build and maintain strong relationships with vendors, partners, and other stakeholders.
- Ensure timely and efficient communication to resolve operational challenges.
- Customer Experience and Safety Compliance:
- Ensure exceptional customer experiences by addressing student and school requirements.
- Implement safety protocols and manage emergency situations effectively.
- Process Improvement and Reporting:
- Continuously improve operational processes for efficiency and effectiveness.
- Generate detailed reports on operational performance, budgets, and customer feedback.
Qualifications And Requirements
- Bachelor's degree in Business Administration, Travel & Tourism Management, or a related field.
- 5+ years of experience in operations management, preferably in the travel or education sector.
- Strong leadership and team management skills.
- Excellent organizational and problem-solving abilities.
- Proficiency in budget management and cost optimization.
- Outstanding communication and negotiation skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Preferred Skills
- Experience in educational travel or student tours is highly desirable.
- Familiarity with safety regulations and risk management practices.
- Knowledge of travel logistics, vendor management, and customer service.
Why Join EdTerra?
- Be a part of India's leading student education travel company.
- Opportunity to make a meaningful impact on student learning and growth.
- Collaborative and dynamic work environment.
- Competitive compensation and growth opportunities.
Skills: cost optimization,customer experience management,safety protocols,negotiation skills,cost management,leadership,travel,customer experience,team coordination,operations management,negotiation,iternary,safety compliance,team leadership,team management,safety regulations,budget management,customer service,travel logistics,process improvement,costings,communication,organizational skills,vendor management,budgeting,problem-solving,problem solving,cost control
-
Manager Operations For BPO Domestic Process
6 days ago
Chennai, Tamil Nadu, India Protalk Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per yearOversee day-to-day operations of the domestic voice/non-voice process. Ensure achievement of service level agreements (SLAs), key performance indicators (KPIs), and client expectations.
-
Domestic Travel Manager
7 days ago
Chennai, Tamil Nadu, India Edterra Edventures Pvt Ltd Full time ₹ 1,68,487 - ₹ 6,73,955 per yearAbout EdTerra:EdTerra is a leading experiential learning and student travel company that designs and delivers educational tours, camps, and immersive programs. We pride ourselves on creating safe, enriching, and memorable travel experiences for students and schools across India.Position Overview:The Domestic Travel Manager will oversee and manage all...
-
Voice Process Domestic
1 day ago
Chennai, Tamil Nadu, India Hexaware Technologies Full time ₹ 2,50,000 - ₹ 4,00,000 per yearJob description:Designation: Executive & Sr Executive (Domestic Voice Process)Languages Known: Kannada/Malayalam/English/Hindi(mandatory)Work Location: ChennaiWork mode: work from officeQualification: Any graduate (Arrears cannot be considered)Notice period: Immediate JoinersInterview Venue : HEXAWARE TECHNOLOGIES, Featherlite 200 feet Road,...
-
Team Leader//Domestic Collections//BPO
22 hours ago
Chennai, Tamil Nadu, India Hiresquad Full time ₹ 4,00,000 - ₹ 6,00,000 per yearLeading BPO in ChennaiHiring For Team Leader/Sr Team Leader//Assistant ManagerDomestic Collections ProcessCTC UPTO 6 LPARequire min 1 Year as Team Leader Experience in BPO*** Language fluency Hindi / Tamil + domestic collection with team handling experience***Strong in Operations Matrices like Attrition, Shrinkage, CSATCall or mail CV at The Team Leader,...
-
Assistants Operations
3 days ago
Chennai, Tamil Nadu, India Raptee Energy Full time ₹ 2,40,000 - ₹ 7,20,000 per yearSupervise sorting, scanning, and bagging of parcels.Coordinate with delivery staff and ensure timely dispatch & receipt of shipments.Maintain records and documentation for daily operations.Support warehouse management – loading, unloading, and parcel arrangement.Monitor domestic & international shipments as per hub process.Ensure service quality, safety,...
-
Assistants Operations
1 day ago
Chennai, Tamil Nadu, India Vega Intellisoft Private Limited Full time ₹ 1,20,000 - ₹ 1,50,000 per yearJob Description – Courier Hub Operations.Position: Assistants – Operations.Location: Hub – Velappanchavadi, Maduravoyal.Fixed Salary: Rs.13000 to PF+ESI+Insurance.Overtime: ₹50 per hour.Sunday/Holiday Duty: ₹400 per day or Comp Off (based on employee request).Qualification: Any.Key Roles & ResponsibilitiesHandle inbound and outbound courier...
-
Operations Team Lead
24 hours ago
Chennai, Tamil Nadu, India Em Sol Co In Full time ₹ 5,00,000 - ₹ 10,00,000 per yearunderstanding operational requirements, researching best practices, assist with the design and implementation of new processes and toolsability to cultivate a team environment that provides customer service and ensuring all staff members perform Required Candidate profile4+yrs of post qualification exp in BPO industryLang fluency Hindi/Tamil + domestic...
-
SDL- BPO Operations
2 weeks ago
Chennai, Tamil Nadu, India Ienergizer Full time ₹ 20,00,000 - ₹ 25,00,000 per yearDear Candidate,Greetings from iEnergizer.We are urgently hiring for Service Delivery Leader (SDL) for Domestic Process.Location : ChennaiContact Person : HR SHARAN Eligibility Criteria: -Person should be having more than 12+ Years of experience & 10+ Years from BPO (Customer Service) Industry.Only aspirants with Sr. Manager & above level will be eligible for...
-
Trade operations
2 weeks ago
Chennai, Tamil Nadu, India Mizuho Full time ₹ 9,00,000 - ₹ 12,00,000 per yearMizuho Global Services India Pvt. Ltd.Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing centre for remotely handling banking and IT related...
-
Business Operations Specialist
24 hours ago
Chennai, Tamil Nadu, India Payism Pvt. Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCompany DescriptionPayism is a technology-driven financial solutions provider focused on addressing the needs of domestic migrants and the unbanked population. Our mission is to ensure accessible and reliable financial services to underserved communities. By leveraging advanced technology, Payism aims to bridge the gap in financial inclusion and offer...