Senior Integration Engineer

About the Team

The Software Integration Team plays a critical role in ensuring that different software systems, platforms, and applications within an organization work seamlessly together. Their primary responsibility is to integrate diverse technologies and ensure smooth communication between systems to achieve business objectives.

About the Role

As a Software engineer - Merchant Integration you will be providing support to our merchants,
• In isolating, diagnosing, reproducing and fixing technical issues in a timely manner.
• This role requires you to identify and root cause of product defects and offer a quick resolution in collaboration with our developers if necessary.
• To be successful in this role, you must be highly motivated, self-starter, self-learner, and have a sense of urgency.
• Should be passionate about resolving complex technical problems and willing to embrace challenges.

Responsibilities:

• Works directly with developers, merchant and internal teams on pre-integration/post integration issues to provide technical support, consulting and best practices.
  • Addressing technical queries on payment APIs, and Plugins and transactions.
  • Communicates technical issues to merchants and internal departments.
  • Provide timely resolution to our merchant and assist them with Level 1 support with product knowledge and technical troubleshooting skills.
  • Enhance the overall experience of our merchants by providing support for technical issues.
  • Analysing logs so you can spot common trends and underlying problems and escalate it to the product team in a timely manner.

Requirements:

• To explain complex information in simple, clear terms to non-IT personnel.
  • Additional skills required: - Ability to deal with complex issues. - Logical thinker - Good analytical and problem solving skills. - Up-to-date technical knowledge. - An in-depth understanding of the product and process.
  • Good interpersonal and customer care skills. - Accurate records keeping. - Excellent communication skills. Proficiency in English (both written and verbal)
  • Knowledge in web development in one or more of the following: Java, JavaScript, C, C++, C#, VB.NET, PHP, or Python will be an added advantage.
  • Any Bachelor's degree (Technical degree preferred)

What we offer?

• A positive, get-things-done workplace
  • A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this).
  • An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
  • Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale.
  • Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity)

About us:

PayU, one of India's leading digital financial services providers with Prosus as an investor, operates businesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital payment requirements of the Indian market. PayU India companies aim to create a full-stack digital financial services platform to serve all (tapped and untapped) financial needs of customers through technology solutions. PayU provide payment gateway solutions to online businesses through its cutting-edge and award-winning technology and has empowered 5 lakhs+ businesses, including India's leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 150+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs, pay-later, QR, UPI, Wallets, and more. It's a preferred partner in the affordability ecosystem, offering the maximum coverage of issuers and easy-to-implement integrations across card-based EMIs, pay-later options and new-age cardless EMIs. PayU offers e-commerce brands best-in-industry success rates while ensuring a seamless checkout experience.

Our Commitment to Building A Diverse and Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.