Service Advisor
11 hours ago
Job Description: Service Advisor (Automobile Industry)
Location: Vytila, Kochi, Kerala
Experience Required: 0-1 Year
Salary Offered: Up to ₹18,000 per month + Incentives
About the Company:
We are hiring for an automobile dealership/service center in Kochi, seeking candidates to join as Service Advisors.
Job Summary:
The Service Advisor is the main contact for customers, handling vehicle service needs and ensuring a smooth service process with high customer satisfaction.
Key Responsibilities:
- Greet customers and identify vehicle service needs.
- Provide clear cost and timeline estimates.
- Schedule and coordinate service appointments.
- Update customers on vehicle status.
- Suggest additional services or products.
- Address customer queries and complaints.
- Keep accurate service records.
- Follow company policies and safety standards.
Qualifications and Skills:
- Education: Degree or Diploma
- Experience: 0-1 year in customer service, preferably in automobile industry (freshers welcome).
- Good communication and people skills.
- Basic knowledge of automotive systems (preferred).
- Ability to multitask in a fast-paced environment.
- Focus on customer satisfaction and problem-solving.
Salary and Benefits:
- Salary: Up to ₹18,000 per month + incentives.
- Training opportunities for skill development.
- Supportive work environment.
Work Schedule:
- Full-time with rotational shifts, including weekends.
- Location: Vytila, Kochi, Kerala.
Job Type: Full-time
Pay: From ₹18,000.00 per month
Ability to commute/relocate:
- Vyttila, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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