Process Trainer

3 days ago

Chennai, Tamil Nadu, India Consolidated Analytics Full time US$ 90,000 - US$ 1,20,000 per year

Process Trainer – U.S. Mortgage Underwriting

Location:
Work from office - Chennai, Tamil Nadu (supporting U.S.-based operations)

Key Responsibilities

  • Serve as a
    Subject Matter Expert (SME)
    in U.S. mortgage originations and/or pre-underwriting, ensuring in-depth domain knowledge is shared across the team.
  • Design and deliver
    training programs—from onboarding new hires to upskilling experienced professionals—with materials like modules, case studies, training videos, and SOPs.
  • Conduct audits
    of proof-of-concept transactions or underwriting processes using client-defined templates, and provide
    structured, documented feedback
    to trainees.
  • Participate in
    regular calibration calls
    with internal and client stakeholders to align on performance expectations and ensure training efficacy.
  • Manage
    training databases
    , generate daily/weekly reports, and perform
    Training Needs Analysis (TNA/TNI)
    to track progress and optimize programs.
  • Lead
    knowledge transfer
    during new project transitions, leveraging global virtual teams to standardize content and share best practices.
  • Highlight the
    business impact
    of training interventions to demonstrate value and help align learning curves with industry standards.

Skills & Qualifications

  • 5+ years
    of experience in
    U.S. mortgage originations or pre-underwriting
    delivery/training roles.
  • Strong proficiency in training content development:
    SOPs, process documentation
    , and educational materials.
  • Excellent
    communication skills
    (English – written and verbal) and stakeholder collaboration capabilities.
  • Proficient with
    Microsoft Office tools
    : Excel (reporting, data analysis), Word, and PowerPoint

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