Engineering Technician

1 day ago

Ahmedabad, Gujarat, India Meraqui Full time ₹ 3,00,000 - ₹ 9,00,000 per year

Job Description: Command Centre Executive

Position: Command Centre Executive

Location: Ahmedabad

Employment Type: Full-Time

Experience Level: Freshers / 1-3 Years (Preferred)

Reporting to: Head Technical

About the Role:

As a Command Center Executive, you will be responsible for monitoring and managing the operational performance of our electric two-wheeler fleet in real time. You will play a crucial role in ensuring vehicle uptime, addressing technical issues remotely, and coordinating with field teams for on-ground support. Your role will require strong analytical skills, problem-solving abilities, and a proactive approach to ensure smooth fleet operations.

Key Responsibilities:

  • Real-time Monitoring: Track the health, location, and performance of the EV bikes through a centralized dashboard.
  • Incident Management: Identify faults, breakdowns, and anomalies in vehicle performance; initiate troubleshooting or escalate as needed.
  • Remote Diagnostics: Utilize telematics data to diagnose and resolve vehicle-related issues remotely.
  • Coordination: Work closely with field technicians, service teams, and customer support to ensure timely resolution of operational issues.
  • Data Analysis & Reporting: Analyze data trends to predict potential failures, optimize fleet efficiency, and provide periodic reports to management.
  • Customer Support Liaison: Assist in resolving customer complaints related to vehicle functionality and performance.
  • Process Improvement: Identify gaps in current monitoring and response protocols; suggest and implement improvements.
  • Compliance & Safety: Ensure all vehicles adhere to regulatory and safety guidelines through active monitoring and alerts.

Requirements:

  • Diploma in Electrical, Mechatronics Engineering or a related field.
  • Freshers can apply, 1-3 years of experience in command center operations, fleet management may be preferred (EV industry experience is a plus).
  • Strong understanding of IoT, telematics systems, and vehicle diagnostics.
  • Excellent problem-solving and decision-making skills.
  • Ability to work in a high-pressure environment and manage multiple priorities.
  • Proficiency in data analysis tools (Excel, SQL, Power BI) is an advantage.

Strong communication skills and the ability to collaborate with cross-functional teams.

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