Admin Manager

Job Purpose

The Admin Manager will oversee and manage the day-to-day administrative operations of Nalam Hospital, ensuring smooth functioning of all non-clinical departments. The role requires leadership, coordination, and execution of administrative strategies to support patient care, staff efficiency, and organizational growth.

Key Responsibilities

• Hospital Administration
• Supervise daily non-clinical operations including reception, billing, housekeeping, security, maintenance, and front office.
• Ensure smooth patient flow and quick resolution of patient/attendant grievances.
• Maintain compliance with hospital policies, SOPs, and regulatory requirements.
• Staff Management
• Supervise, train, and evaluate administrative and support staff.
• Prepare staff duty rosters, leave schedules, and ensure manpower adequacy.
• Conduct regular staff meetings and encourage team performance.
• Operations & Coordination
• Liaise with clinical departments (Doctors, Nurses, Pharmacy, Lab, Radiology) for operational support.
• Coordinate with vendors, contractors, and suppliers for hospital requirements.
• Monitor housekeeping, biomedical waste management, and facility hygiene.
• Financial & Resource Management
• Assist in budgeting, procurement, and cost control for hospital resources.
• Monitor revenue leakages and ensure efficient billing and collection process.
• Optimize usage of hospital assets and consumables.
• Compliance & Quality Assurance
• Ensure compliance with NABH, fire safety, biomedical waste, and statutory regulations.
• Support hospital quality audits and accreditation processes.
• Implement safety protocols for staff, patients, and visitors.
• Patient Experience
• Ensure patient-friendly administrative services.
• Address patient complaints promptly and effectively.
• Maintain service excellence standards across all touchpoints.

Key Skills & Competencies

• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Knowledge of hospital administration policies and legal compliances
• Ability to handle crises and resolve conflicts effectively
• Good financial acumen and resource management
• Proficiency in MS Office and hospital management software

Qualification

• Bachelor's/Master's degree in Hospital Administration, Business Administration, or related field
• Minimum 5 years of proven experience in hospital administration/healthcare operations

Job Type: Full-time

Pay: From ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person