Customer Support Executive

2 weeks ago

Greater Noida Jewar, India Bird Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

HIRING FOR YIAPL ( JEWAR INTERNATIONAL AIRPORT)

*Male Candidates Only*

Job Title: Customer Support Executive for Call Center at YIAPL

Job Overview

As a Call Center Agent & Social Media Handler, you are the frontline voice of our company. You'll deliver exceptional service through clear communication, empathy, and efficient problem-solving, while also leveraging social media platforms to analyze data, improve customer experiences, and build strategy.

Key Responsibilities:-

CRM (Customer Relationship Management):

  • Manage customer queries, complaints, and service requests through CRM tools, emails, calls, and chat platforms.
  • Maintain accurate and updated customer records in the CRM system.
  • Provide quick resolutions and follow-ups, ensuring customer satisfaction.
  • Escalate unresolved issues to relevant departments in a timely manner.
  • Generate reports on customer interactions, satisfaction scores, and recurring issues.

ORM (Online Reputation Management):

  • Monitor and track brand mentions across social media platforms, review sites, forums, and blogs.
  • Respond professionally to customer reviews, ratings, and comments (positive & negative).
  • Coordinate with internal teams to resolve issues highlighted online and provide appropriate responses.
  • Analyze customer sentiment and prepare regular reports for management.
  • Contribute to proactive strategies to enhance the companys online reputation.

Qualifications:-

  • Education: High School diploma or equivalent is required; additional certifications or degrees in customer service, communications, or basic knowledge of aviation/airport operations are a plus.
  • Experience: Prior experience in customer-facing roles especially in call centers, travel, airport, or airline operations is preferred.

  • Skills:

  • Excellent verbal and written communication

  • Strong active listening and empathy
  • Solid problem-solving and adaptability
  • Fluent in multitasking and time management

Note- Seating will be within the YIAPL premises. Preference will be given to male candidates who own a Personal Vehicle and Passport (Mandatory).

For any query please contact-

  • Email id-
  • Rishabh

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